Laptop camera is not working

pavan12

Hi, I really need help my laptop camera is not working. It says "Something went wrong". Previously, I faced the same problem and I am facing it again. So I would really appreciate your help.

It is Swift SF514-52 series and the model number is N17W3. 

GAMING6698

@pavan12 there is norton antivirus install follow these step i know because antivirus installed in my laptop also 

• Start Norton (click on window icon search norton click on it)

  If you see the My Norton window, next to Device Security, click Open.

• In the Norton main window, click Settings.

• In the Settings window, click SafeCam.

• In the SafeCam window, move the SafeCam Feature switch to Off

GAMING6698

@pavan12
1)click on cameras →action→scan for hardware changes 
2)completely update your window 

GAMING6698

@pavan12

• Click on window icon Camera app and right click on the camera app result
• Under right-click context menu select App settings
• Under camera app settings, scroll and locate & hit the reset button
• Confirm your action by selecting the reset button and again

After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

That’s it. Now check and see if Windows 10 Camera app is working.

pavan12

It shows this so I can't go to the camera app settings. 

GAMING6698

@pavan12 click on window icon then search Camera→ right click on camera app→ select app settings then start follow from 3rd point

pavan12

I reset the camera application and it still doesn't work

GAMING6698

@pavan12 go to device manager →expand camera → right click on it and select uninstall driver then restart your system and check

pavan12

I just did that and restart the system but it doesn't work

GAMING6698

@pavan12 again go expand camera right click on it then select update driver then restart and check 

pavan12

Just tried that but after restarting the camera doesn't work

GAMING6698

@pavan12 step A

1. click on window icon thenEnter troubleshoot in the search box, and click Troubleshoot settings.
2. Next, select the Microsoft Store App troubleshooter within the Settings window that opens.
3. Then click the Run this troubleshooter button.
4. Thereafter, users can go through the resolutions provided by the troubleshooter.
5. Restart Window and check
   

STEP B

1. click on window icon enter camera in its search box.
2. Select Camera privacy settings in search results to open the window shown directly below.
3. If that window states Camera access to this device is off, users will need to click Change and toggle the Camera access for this device option on.
4. Then turn the Allow apps to access your camera option on.
5. Check that the webcam app you’re trying to utilize the camera with are also enabled under the Choose which apps can access your camera subheading.
6. Restart Windows after adjusting camera settings.

STEP C

registry edit might be among the best fixes. Edit the registry as follows.

1. First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
2. Open this registry path in the Registry Editor:
   • <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>
3. Double-click Windows Media Foundation on the left of the Registry Editor.
4. Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
5. Enter EnableFrameServerMode as the title for the new DWORD.
6. Then double-click EnableFrameServerMode to open the window in the shot directly below.
7. Input 0 in the Data value text box, and click the OK button.
8. Restart Windows after editing the registry AND CHECK
   

pavan12

Hi, I tried all 3 steps as you suggested but the camera doesn't work after restarting. 

GAMING6698

@pavan12
Click on window icon search cmd then run cmd as administrator then copy these commands together and paste there in cmd
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution
SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Wait till the task is complete! Press enter key again to continue. Close command prompt and check camera if not work then restart and check 

pavan12

I tried that a few times and I restart the laptop but the camera doesn't work. 

GAMING6698

@pavan12 any antivirus installed?

pavan12

I don't think there is. 

GAMING6698

@pavan12 there is norton antivirus install follow these step i know because antivirus installed in my laptop also 

• Start Norton (click on window icon search norton click on it)

  If you see the My Norton window, next to Device Security, click Open.

• In the Norton main window, click Settings.

• In the Settings window, click SafeCam.

• In the SafeCam window, move the SafeCam Feature switch to Off

pavan12

Hey, it works now thank you so much for helping me out with this. I really appreciate your help. 

GAMING6698

@pavan12 you're welcome 

pavan12

Hi again, I am facing the same problem with the camera today. Yesterday it worked and when I checked the device manager under Camera there was an HD Webcam but today it shows USB Boot. As for the antivirus when I checked again I realised I have not installed it yet. I am really sorry for bothering you again with this. How do I get back the HD Webcam?

GAMING6698

@pavan12
1)click on cameras →action→scan for hardware changes 
2)completely update your window 

pavan12

It works now, thank you so much!