Hissing sound on my headphones (Acer chromebook 14 cb3-431)

Hello guys,

There have been hissing or buzzing sounds on my headset. The hissing sound will appear when there are sounds playing and stop after a while when sound is gone or no audio is playing. It's really annoying esp when I listen to music or watch videos. I tried using other headset or earphone and it still gives me the same issue. While I use this headset and earphones on my phone and there's no buzzing sound so I'm thinking its a laptop issue. Also, the buzzing sound only shows up when using earphones or headset. If I'm using the laptop's speakers, it doesn't give any hissing sound. I tried hard reset and using guest mode, both didn't fix the issue. May I know what should I do to fix this?. Any help and advice are very much appreciated.

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JackE

>>>There have been hissing or buzzing sounds on my headset. >>>

Has it always done this since new? Jack E/NJ

billsey

Is there any chance the headset isn't getting fully seated in the socket? It's not too uncommon for the plastic around the jack to bump into things so it doesn't quite get all the way in.