electric shock from predator helios 300 ph315-51 metal body when on charging

akashgarhwal
akashgarhwal Member Posts: 1 New User
edited November 2023 in 2020 Archives
hello guys,
i am facing an issue on my acer predator helios 300 i5 ph315-51

whenever the laptop is in charging and my hand or elbow touches the metal body of laptop i get electric shock quite scary
everytime .

as its been 2 months there was not no problem of shock but from past 2 days its been going on 
can anyone tell me why it is happening and how to get it fixed ?
thanks.

Answers

  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Is it happening at all power sockets? Different location (outside of your home)? If it happens only at a location, it could be that the grounding is faulty at that place. If it is happening at every location, i would recommend getting the power unit in laptop checked.
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  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,598 Guru
    We are sorry you are having this power issue with your unit.
    Please contact Acer support in your region for further assistance.

    Regards,
    Acer-Karp.
    minimizar para MAXIMIZAR.

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