How to install driver for webcam Acer Spin 3 (SP314-53N-79X4)

ValeriyL

My laptop Acer Spin 3 (SP314-53N-79X4) doesn't see webcam. 

In the device manager, the camera appears as an unknown device. Trying to update the driver didn’t help.
In the privacy setting, access to the camera is allowed

Device manager shows the camera as USB\VID_0408&PID_A060&MI_00\6&391C16C1&0&0000

Please tell me how to install the driver

GAMING6698

@VeleriyL in device manager right click your camera or imaging device , select Properties and move to Driver tab, uninstall the driver, reboot and let Windows install the driver.

ValeriyL

GAMING6698 said:

@VeleriyL in device manager right click your camera or imaging device , select Properties and move to Driver tab, uninstall the driver, reboot and let Windows install the driver.

I do not have a button to remove the driver, but there is a button to remove the device.

how do i remove the driver?

ValeriyL

I apologize, difficulties translating Russian Windows

I deleted the driver at your advice and now the system does not find it. There are no cameras in hidden devices either.

what to do?

GAMING6698

@ValeriyLFollow the guidelines below to manually add the webcam.

• First, users will need to open Run with the Windows key + R keyboard shortcut.
• Input ‘devmgmt.msc’ within Run’s Open text box and click OK to open Device Manager.

• Then click View > Show hidden devices.
• Click Action and select Add legacy hardware to open the window shown directly below.

• Press the Next button.

-Select the Install hardware that I manually select from a list option, and click the Next button.

• Select Imaging devices and click Next.
• Thereafter, select the webcam that’s missing from Device Manager; and press the Next button.

Restart Windows after adding the webcam.And check open camera 

ValeriyL

I select the camera in the list of devices




Press the Next button


I do not have the camera models you specified in the list...

what am I doing wrong?

GAMING6698

@valerianz Yup,locate and click on imaging device not camera 

ValeriyL

GAMING6698 said:

@valerianz Yup,locate and click on imaging device not camera 

ок



and I have a list


what to choose?

GAMING6698

@ValeriyL already selected file, now keep going next→next→finish 
Then again do same process then select WSD scanner device then keep going next,next,finish
Then restart your system and try to open camera.

ValeriyL

Unfortunately the problem is not solved

GAMING6698

@ValeriyL
 In Device Manager, on the Action  menu, select  Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your computer, and then try opening the Camera app again.

ValeriyL

Type your commentscanned, the system did not find new devices, did not update the driver, rebooted, the camera does not work

GAMING6698

@ValeriyL
 1)run Windows app troubleshooter, press windows key + i keyboard shortcut, now in Windows Settings, search and open Troubleshoot Settings.
2)Under Troubleshoot settings, scroll the right-side pane and locate Windows Store Apps, click on that option and hit run the troubleshooter button.The final screen will present you the report displaying action Windows Store Apps troubleshooter took.

ValeriyL

only one mistake - no account MIcrosoft

GAMING6698

@ValeriyL now only know one method hope this help you.

• Click on window icon Camera app and right click on the camera app result
• Under right-click context menu select App settings
• Under camera app settings, scroll and locate & hit the reset button
• Confirm your action by selecting the reset button and again

That’s it. Now check and see if Windows 10 Camera app is working for you or not.

Click on yes if problem solved 

ValeriyL

I did everything as you recommended

does not work

I think that until the system sees the correct camera driver, nothing will work

billsey

It is possible your problem is hardware not software. If the wiring between the camera and the motherboard has come loose or broken the system will no longer see a camera. In that case either plugging it back in or replacing the wiring is required. Are you still in warranty? If so contact Acer support and they will get you fixed.

ValeriyL

billsey said:

It is possible your problem is hardware not software. If the wiring between the camera and the motherboard has come loose or broken the system will no longer see a camera. In that case either plugging it back in or replacing the wiring is required. Are you still in warranty? If so contact Acer support and they will get you fixed.

I think so too, the laptop is under warranty, but because of the coronavirus no one works

thanks everyone

Samuel-Acer

ValeriyL said:

billsey said:

It is possible your problem is hardware not software. If the wiring between the camera and the motherboard has come loose or broken the system will no longer see a camera. In that case either plugging it back in or replacing the wiring is required. Are you still in warranty? If so contact Acer support and they will get you fixed.

I think so too, the laptop is under warranty, but because of the coronavirus no one works

thanks everyone

We are sorry to hear that.

I would recommend you to contact your Local Acer support for additional help. https://www.acer.com/ac/ru/RU/content/service-contact.

Regards,
Acer-Samuel

billsey

The Acer support staff are still working, but from home. That means access is much slower than normal. So persevere and you eventually get through.

Jose123456

Did the problem got fixed? I have exactly the same situation