an515-54 Acer nitro 5 keeps crashing

Dqvoo
Dqvoo Member Posts: 3 New User
edited December 2023 in 2020 Archives
> Almost brand new - Nitro 5 an515-54 
> Continues to crash - only when loaded into a game though
> Fan speeds are maxed - Computer isn't hot to the touch after it crashes. 
> Charging indicator is consistently orange - Not charging? I have checked the AC power adapter looks to be okay 
> Can still login - Was able to factory reset it. But after logging into a game it immediately crashes. 
> Always stuck at 97% but if I unplug AC power - computer turns off. 


Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited April 2020
    Looks like a bad unit, I would suggest to return it for replacement or contact Acer support first.
    The other options you have is to reset the battery and to re-paste the CPU and GPU and if no luck after that to go to the first option.
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