I bought a crucial sata m.2 SSD for my Acer aspire 3 a315-51-31gk and the bios doesn't detect it.

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JerRiv04
JerRiv04 Member Posts: 16

Tinkerer

edited October 2023 in 2020 Archives
Here is a few pictures of what I see in the partition.

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  • JackE
    JackE ACE Posts: 44,697 Trailblazer
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    where's the hold down screw? Jack E/NJ


    Jack E/NJ

  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    Yes, I didn't have a picture of it after I put the screw.
  • Commodore_1995#
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    Are you sure that the ssd does not appear in the main bios tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

    edited April 2020
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    Here is what I see

    Edited the content to hide sensitive information
    Acer-Samuel
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,868 Trailblazer
    edited April 2020
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    You purchased a 256gb ssd:

    But here are appearing 2tb:

    You installed another ssd, correct?
    In addition, the name of this ssd is not correct:

    It is probably a firwmare failure. try to update the ssd firmware: https://content.crucial.com/content/dam/crucial/support/firmware/MX500_M3CR023_update.zip

    Edited the content to hide sensitive information
    Acer-Samuel
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,697 Trailblazer
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    HDD1 doesn't seem to be the crucial SSD? Jack E/NJ


    Jack E/NJ

  • Commodore_1995#
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    Yes JackE. However, look at this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
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    I believe this is the name that should be appearing in the bios:
    REVIEW Crucial MX500 an SSD disk with excellent features and good
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    That's what I'm seeing when I try to use the cloning software.

  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    Is there anything I can do about this ssd firmware issue or should I go ahead and return the product?
  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fortuner23
    Fortuner23 Member Posts: 2 New User
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    HiEveryone. may i ask if it is safe to Plug-in my ACER NOTRO 5 2019 Model all day while Working  but setting the AC POWER PLAN on the NITRO SENSE. Thank you
  • JackE
    JackE ACE Posts: 44,697 Trailblazer
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    egydiocoelho >>>This is wrong.>>>>try to exchange the ssd with the seller:>>>

    Agreed. I wouldn't waste any more time on this. It makes no sense. Crucial should refund or replace. Jack E/NJ


    Jack E/NJ

  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    Yeah I'm going to return it. I appreciate the help everyone.
  • Commodore_1995#
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    Ok! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    What do you mean?
  • JackE
    JackE ACE Posts: 44,697 Trailblazer
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    I think egydiocoelho  means how you make out with crucial on the return. I'd like to know too. They usually try to make things right. Just making sure they still do. Jack E/NJ

    Jack E/NJ

  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    I bought it from Amazon on my Prime account. I received a replacement right away and it had the same issue. I'm returning both and going to try to get a different brand or an nvme. I'm a newbie with all this stuff and looked pretty straight forward on videos. 
  • JackE
    JackE ACE Posts: 44,697 Trailblazer
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    I would stick with a plain vanilla m.2 SATA3. The NVMEs add another layer of bleeding edge uncertainty relative to the SATA3s. This is really weird-acting for a crucial m.2. Jack E/NJ

    Jack E/NJ

  • JerRiv04
    JerRiv04 Member Posts: 16

    Tinkerer

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    what do you think about this cheap one I found on amazon?