New N50-600 powers off whenever graphics card has to kick in?

mattk99
mattk99 Member Posts: 4 New User
edited December 2023 in 2020 Archives
As title says, brand new PC, set up this afternoon, loaded up a fairly easy game in Football Manager this evening and the fans speed right up and then the screen goes off. After about 20 seconds the first time and about 4/5 minutes the next few times. Am I missing something really obvious? Have updated the graphics card drivers which led to the increase from 20 seconds to a few minutes but this is really infuriating! It might be something really obvious in which case, sorry! New to this. Any help is really appreciated, thank you :)

It's an i5 Nitro N50-600 with a GTX 1660.

Answers

  • Does the event viewer show an error? What happens when you play, but not in full screen?
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  • mattk99
    mattk99 Member Posts: 4 New User
    Does the event viewer show an error? What happens when you play, but not in full screen?
    Thanks for replying so quickly! It happens in windowed mode too and I just tried with American Truck Simulator and this time kept NitroSense open to check - the GPU just warms up to full usage and then the connection cuts out, in windowed or full screen mode. It continues to be at that speed for a while after the reboot too.

    Event viewer has critical errors but only in restarting where I have to turn the machine off to then reboot. There is an error log for the previous shutdown being unexpected (as before I think). The only errors I don't recognise are 'perfnet' and 'distributedcom' but these only have one occurrence.

    Thanks again.

    Sidenote, steam also uninstalled the games that I tried to play? Not sure if this is relevant at all haha
  • Does the same problem occur when you install the driver provided by Acer?
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  • mattk99
    mattk99 Member Posts: 4 New User
    I have installed/updated the drivers available from the acer website. do you think i am possibly missing something?
  • Did the problems still remain? Have you tried to lower the monitor's resolution and refresh rate?
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  • mattk99
    mattk99 Member Posts: 4 New User
    I have tried both of these things! Lowering the refresh rate seemed to help but only for an extra 20 seconds or so  :/ . I am quite stuck!

    egydiocoelho said:
    Did the problems still remain? Have you tried to lower the monitor's resolution and refresh rate?

  • Does the problem only occur in the Football Manager game? In addition, have you checked if the display is programmed to turn off after a certain period, in the power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)