Why won't my Acer R11 power off fully?

AmyLonsdale
AmyLonsdale Member Posts: 2 New User
edited November 2023 in 2020 Archives
Whenever I try and turn off my chromebook the screen goes black and the power light goes off yet as soon as the lid is closed the power light comes back on. The lid has to stay open for 30 minutes before it can be closed without the light coming back on. I've tried turning it off in the different ways and messed around with basic settings but nothing seems to be working, it's been doing this for about 6-9 months.
Thanks in advance

Answers

  • billsey
    billsey ACE Posts: 31,719 Trailblazer
    Do you have it plugged in, or is it just on the battery?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AmyLonsdale
    AmyLonsdale Member Posts: 2 New User

    I have tried it both plugged in and just on battery. If I’m in the house I usually always have it plugged in, if I’m out it runs on battery and turning it off on both give the same result.