TRITON 500 pt515-51-75bh can't turn on until I smack it

berri

my triton 500 won't turn on unless I wack the back of the laptop, even then, when it turns on, the keyboard lights up and the status LED lights up and shuts off three times before the predator logo comes up. Is it a loose battery? Anything would help I just got this laptop a few days ago. 

Commodore_1995#

What is the exact model? Example PT515-51-58VH. Is your notebook still under warranty? Can you still trade with the seller? Does it only turn on when you smack in the lower case?

berri

TRITON 500 pt515-51-75bh

It's refurbished and when I went to the acer website to check the warranty status it said there's no warranty, but I should have it through amazon. 

So i'll try the power button but it won't turn on. So if I smack it a couple times, pretty hard, then try the power button, it turns on. 

Commodore_1995#

Have you reported this problem to amazon? If you want to open the notebook:

https://youtu.be/6-PmEaytJOA

berri

I did. THe only thing they said was to get a refund. I don't really want to wait another 3 weeks to get another model. But if I open it up the warranty is void.

Commodore_1995#

Experimente tentar resetar a bateria:

https://youtu.be/NfhgnxUJoZo

berri

Ive already tried the battery reset. 

Commodore_1995#

It is possible that something is disconnected or poorly connected on the motherboard. Or it could be a problem with the keyboard.

matibru

I'm experiencing the same problem. Did you find a solution?

William_mk2

matibru

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine..