I can't use my headphone Microphone Acer Nitro 5

Porya

I recently bought a gaming headphone for my Acer Nitro 5 (SNID: XXXXX) and I can't use the microphone of my Headphone. However the output sound I mean the sound I hear using the headphone is working but the only problem is I can't use the mic and I did alot of things to fix it but I couldn't. I would be appreciate if you help me 

Edited the content to hide personal and sensitive information
Acer-Samuel

GAMING6698

@Poryatry these steps 

1)Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

2. Run Hardware & Devices Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Click Hardware & Devices > Run the Troubleshooter

3. Run audio troubleshooting
Type Troublshoot in Windows Start Search box > Troubleshoot > Click Playing Audio > Run the Troubleshooter > Restart once it finishes

4. Set up microphone
Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

Click yes if problem solved 

Porya

GAMING6698 said:

@Poryatry these steps 

1)Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

2. Run Hardware & Devices Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Click Hardware & Devices > Run the Troubleshooter

3. Run audio troubleshooting
Type Troublshoot in Windows Start Search box > Troubleshoot > Click Playing Audio > Run the Troubleshooter > Restart once it finishes

4. Set up microphone
Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

Click yes if problem solved 

Sadly I did all of the steps and it still doesnt works

Porya

Btw I can use my Laptop microphone but I can't use the headphone's sadly so yeah....

GAMING6698

@Poryatry setting your headphone as the default playback device using these steps:

• Right click the Start button
• Click on control panel
• Select Hardware and Sound
• Click Sound
• Under Playback, right click and select Show Disabled devices
• From the list of headphones, right click on your headphone device name
• Select Enable
• Click Set as Default

• Click Apply

Once you follow all these steps, plug in your headphones again and check if they’re working.

Click on yes if problem solved 

Porya

I don't have a headphone on my playback tab sir.

GAMING6698

@PoryaFollow these steps:

1) Open Playback devices.

2) Right-click the blank place, and then select  Show Disconnected Devices and Show Disabled Devices.

After that, you’ll see headphones appear in the Playback devices shown in Disabled status.

3) Right-click the headphones and click Enable.

After the device is enabled, if you see it not set as Default Device, highlight it and click the Set Default button. If it’s already set as default device, move on to next step.

4) Click OK -> Apply.

5) Check to see if the problem is resolved.

Click yes if problem solved 

Porya

My speaker is already sets as default sir. And nope doesn’t works still.

GAMING6698

@porya update your audio driver 

Porya

@GAMING6698 I did that as well already sir.

GAMING6698

@Porya1) Open Playback devices.

2) Under the Recording tab, right click on Stereo Mix and select Enable on the context menu.

3) Click Apply -> OK.

4) Check to see if Windows 10 detects your headphones.

Porya

@GAMING6698 well I did that before as well and I did right now as well still doesn’t work sadly 

GAMING6698

@Porya go to device manager 

1) Double click Sound, video and game controllers to expand the list of the sound devices.

2) Right click the audio device and select Uninstall device. You may see more than one device under the list, ensure you uninstall the audio device but not the display audio device. You audio is likely to be Realtek High Definition Audio or IDT High Definition Audio. 

3) When prompted for the uninstall, if you see Delete the driver software for this device, check the box, then click the Uninstall button. If you don’t see the box, just lick the Uninstall button.

4) When uninstall completes, restart your computer to allow Windows to reinstall the driver.

5) Check to see if you can see the headphones in Playback devices.

Porya

@GAMING6698 I did that before the exact same steps and I did that again rn but it still doesn’t work sadly again 

GAMING6698

@Porya
1) Right click on that sound driver then click on update 
2)go to settings →

1. Locate the Update & security section at the bottom part of the Settings window and click on it.
2. Navigate to the Troubleshoot tab and check under the Get up and running
3. Playing Audio troubleshooter should be right there at the bottom so make sure you click on it and follow the instructions on screen.

4)Check to see if the problem has been resolved and if your headphones appear under Playback Devices!

Porya

@GAMING6698 I have no problems with playing the Audio and I just did that. As I told you, I have no problems with the audio I hear from the microphone. My mic just doesn’t works. I tired it on a PC and it worked but it doesn’t when I use it on my laptop.

GAMING6698

@Porya i don't know more about this, just wait others may help you

Porya

@GAMING6698 oh yeah sure and thanks for you amazing support it’s been a problem for a lot of people and that’s enough for me that you take a time for this and he 

Commodore_1995#

When you connect the headset, do any notifications appear on the notifications tab?

Porya

egydiocoelho said:

When you connect the headset, do any notifications appear on the notifications tab?

@egydiocoelho Yeah I get notifications and I click on the headphone one and also I accidentally click on yes for solving the problem but I didn’t mean to 

GAMING6698

@Porya now may headphone showing in sound playback check it