Acer Spin 5 sp513 52N crashes / stops from time to time when on power and not used

Hi there

still quite happy with my Acer Spin 5 sp513 52N. Only one things drives me nuts from time to time.
Laptop crashes and pushing 5 seconds the power button is the only possibility to restart it.

The scenario is as following:
- It only happens, when laptop is NOT in use (idle or sent to sleep)
- Happens when I'm not using the laptop for some time (60 minutes or longer)
- No BSOD
- screen is just black
- laptop is on power
- left side of the laptop is warmer as when it's switched on
- no matter which energy settings I'm running (high performance down to energy saving)
- event-id just displays ID 41 (generic kernel power issue), but nothing more specific, no dumb created

It never happend, when I'm working with the laptop. Seems related to a combination of standby in combination of charging the laptop.
However, energy settings are set as following:
- no energy saving on power and battery
- sleep after 120 minutes on battery and 240 minutes on power

Any ideas how to solve it?

Cheers

Edited the content to hide personal information.

Acer-Samuel

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Commodore_1995#

What happens when you disable fast startup and hybrid sleep in power options?

RalfMe

Thanks for pointing me to fast startup, @egydiocoelho. Didn't knew, that it might cause issues.
I've deactivated the option and will test it for a moment.

Hybrid sleep has been deactivated already.

Commodore_1995#

Ok! Post the result here!

RalfMe

As it happens from time-to-time (but at least once or twice a week), I'll get back sometime next week.
At the moment, everything looks rockstable!

Commodore_1995#

Ok! Post the result here.

RalfMe

@egydiocoelho Until now, it happend just once again, but just soon after I've deactivated the fast-boot-option.
I'll test it for another 2 weeks and get back with the final result.

Commodore_1995#

ok my friend.

RalfMe

Just as an update. During the last months, it happend nearly randomly again and again.
It might be connected to a more general issue.

As my battery only holds 35% of the initial capacity, I checked with Acer (extended warranty) for a replacement.
Parallel to that, I realized just by chance, that the USB-3.0-ports on the left side of the laptop are down regulated when charging the laptop, especially running a high performance energy profile.

So my assumption at the moment is as following:
- The charging module seems to be faulty.
- Therefore, the laptop is supplied with a non-matching voltage.
- The battery is drained over the time because of this and as the laptop is heating up.
- And this might also cause that freeze of the laptop (as described in this thread)

The laptop will be shipped soon to Acer for inspection, I'm looking forward to get the results and see, if things are getting better.