Hard reset

Debstronger
Debstronger Member Posts: 1 New User
edited November 2023 in 2020 Archives
I want to hard reset my cb515-1ht-p39b  but cannot the reset button. It's supposed to be on the back by the rear feet. It's not there unless it's under the rubber foot pad. Screen is black. I can hear audio command working when I touch the keys. Tried to reset with refresh / power key. It  didnt work. 

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    • Press and hold the power button to fully turn the Chromebook off.
    • Press and hold Ctrl + Alt + Shift + r.
    • Follow the steps that appear and sign in with your Google Account.
    • Select Restart.
    • In the box that appears, select Powerwash; Continue.
      Note: The account you sign in with after you reset your Chromebook will be the owner account.

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