XB271H Abmiprz White Screen issue.

Hey guys I bought this XB271H Abmiprz monitor almost two years ago, today, while watching twitch, the screen just turned all white at once.

Image: https://us.v-cdn.net/6029997/uploads/editor/ok/mvtmjpz5npbc.jpg

I've tried several potential fixes but nothing has worked.
What I've tried: (Things that I found on the internet)
- Booting in safe mode and restarting.
- Switching the monitor from DP to HDMI.
- Unplugging everything and pressing and holding the power button for 30 secs.

I have a second monitor and with it I confirmed that is not a driver or graphic card issue but the monitor itself, Windows recognizes the monitor correctly but the screen wont render anything but white.
If disconnected from the graphic card, the monitor still displays white, there's no "no signal".

Will try to contact support tomorrow to talk about Warranty as still is under it, but wanted to know if there's something I can do on my end to try and fix it.
Thanks a lot!.

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miceh

Hi Nyoldeeth

Had the same with my XB272 one Month after Warranty ended

Made a call with Acer, sended it in and they said the panel is defect.
No godwill from Acer. Costs me 219€ to repair

Send it in as long you have a valid Warranty

Nyoldeeth

Update for those interested: After talking to support today it has been decided to take the monitor to a technician after all the coronavirus stuff / quarantine is over.
Supposedly it will run on their end and will not cost me unless they found out that its physically damaged, which is not.
So I'll wait untill 13 of Aprill and contact them again, will update again if I remember.
PD: It has not been clear if I had to take the monitor somewhere or if they'll take care of it, but it seemed like the former.

billsey

Yeah, that call is often up to the local support group, some countries they have you ship it in, some they allow you to take it in yourself.

Nyoldeeth

Update 2: Today the monitor reached to the technitians, I sent it to them through the mail, because of the lockdown, and it it's currently under revision to check if its repairable or not.

M1L0

Made an account just to post there, having the exact same problem starting last night on a standard XB271H that came with a TN panel.

I haven't torn mine to bits yet, but I can tell you already that it's an issue with the controller board.

Image: https://us.v-cdn.net/6029997/uploads/editor/gb/xy90shnk73g8.jpg

HipsterReed

I've got the same issue and it also happened to me one month after the warranty ended.. Following to see if anyone makes any progress with Acer.

miceh

Still waiting for my repair

It's in the Acer repair center (Germany) since March 20.
They are still waiting for the replacement parts .....
Thanks Corona (and Acer....)

Matthew1290

I have the same issue with my Acer XF270H. I took my monitor appart and extracted the "main board". I've been looking everywhere for a replacement board. No luck.

billsey

@Matthew1290 Do you have a part number for the main board, or are you searching on the model? I see a non-Acer part number of 756GQFCB0BA069000Q and no Acer specific number.

Nyoldeeth

Sorry guys I forgot to update:

Acer took care of the monitor they confirmed that the screen was broken and so they replaced that part with a new one, retested it and resent it back to me.

I only had to bring it back home from the post office but everything was ok and is still working great.

Thank you guys.

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