Serious noise issues with Predator 15 G9-593 - Battery issue ?

Requiemnico
Requiemnico Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Hi all,

Since a few days, when I'm using my computer with intensive usage (like playing 3D game as PUBG), I have a very disturbing crackle sound very loud coming from the right speaker level (see image attached).
I don't think it's an issue with speakers as i'm using headphone and issue only appears when my computer usage is high.
I assume this is coming from the battery as it's located close to this right speaker.

Do you know what may be the issue ? I'm thinking that my battery is close to it's end and thinking about buy a new one.
Do you know where can I get some from official sources (living in France) ? Amazon resellers seems to have some but not sure if it's an original one.

Laptop Model : Acer Predator 15 G9-593 72Y7

Thank you very much,

 

Answers

  • About the noise in the sound, is it similar to this?
    About the battery, have you checked its status with hwinfo64?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Requiemnico
    Requiemnico Member Posts: 6

    Tinkerer

    Hi Egy,

    First of all, thanks for answering, yes it's very similar. I just upload a video about my laptop :
    https://streamable.com/t6f7x5

    Do you know where this issue comes from and how to solve it ? 
  • Requiemnico
    Requiemnico Member Posts: 6

    Tinkerer

    Ok, I just discover this thread and read it up to the end :

    https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video/p1

    Seems to be a known issue on my laptop model but this thread is old (so is my laptop).
    Do you know if there is a new solution about it or is the only way to return it to ACER for motherboard replacement ?
    With Covid issue, I really need my laptop as I'm working at home :/

    Thanks guys