Hint of ram and Mhz that supports the Acer Aspire 3 A315-22-486x?

Someone who has improved the ram memory of an Acer Aspire 3 A315-22-486x, I need some suggestions, I recently bought a Crucial brand 4GB 2666Mhz DDR4 memory. Turn on the computer but the screen goes black. I need some suggestions to be able to expand the ram memory of my team.

Alguien que ha mejorado la memoria RAM de un Acer Aspire 3 A315-22-486x, necesito algunas sugerencias, recientemente compré una memoria DDR4 4GB 2666Mhz de la marca Crucial. Enciende la computadora pero la pantalla se vuelve negra. Necesito algunas sugerencias para poder ampliar la memoria RAM de mi equipo.

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IVAN_PC

Hi,

What processor are you working with?

If you have no image on the monitor, it is not compatible, are you mixing it with another chip?..run this scanner on this reference there is confusing information https://www.crucial.es/content/dam/crucial/support/scan/downloads/CrucialESScan.exe

Regards.

JackE

Turn the laptop completely off by pressing and holding the power button for about 5 seconds. Then press and hold the F2 key. While still pressing and holding the F2 key, press the power button to turn the laptop on. Does the screen now show the BIOS menu? Jack E/NJ

andylb

That is because you bought the incorrect RAM. Your system has 4gb on board memory and one expansion slot for up to another 8gb making a total of 12gb 1866 /2133 Mhz DDR4 maximum. I know Crucial say it is compatible but Acer specs say it isn't
You bought 2666 Mhz but your system only supports 1866/2133 Mhz DDR4. The RAM specifications below are from the Tech Service Guide for your model

Image: https://us.v-cdn.net/6029997/uploads/editor/9u/jafjeffst5fo.png

Gabrielle0602

Thanks for answering, now I have a problem getting the right type of ram ... Any suggestions in this regard?

Eso es porque compraste la RAM incorrecta. Su sistema tiene 4 GB de memoria integrada y una ranura de expansión para hasta 8 GB, lo que hace un total de 12 GB de 1866 Mhz DDR4 como máximo.
Usted compró 2666 Mhz pero su sistema solo admite 1866 Mhz DDR4. Las especificaciones de RAM a continuación provienen de la Guía de servicio técnico de su modelo.

IVAN_PC

andylb said: That is because you bought the incorrect RAM. Your system has 4gb on board memory and one expansion slot for up to another 8gb making a total of 12gb 1866 /2133 Mhz DDR4 maximum.
You bought 2666 Mhz but your system only supports 1866/2133 Mhz DDR4. The RAM specifications below are from the Tech Service Guide for your model

Look at the manual what details? ... understanding that it is generic.

JackE

Sorry andylb that's incorrect. The recommended modules for this model support up to 3.2GHz Jack E/NJ

Image: https://us.v-cdn.net/6029997/uploads/editor/l9/s4x8g3wr9bko.jpg

JackE

Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ

IVAN_PC

You have to see the soldered chip, how it works, to see where the compatibility problem is.

Image: https://us.v-cdn.net/6029997/uploads/editor/wd/w94gad51khhp.png

Gabrielle0602

JackE said:

Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ

Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?

andylb

I stand corrected guys, thank you

IVAN_PC

Gabrielle0602 said: JackE said: Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ
Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?

Friend, the problem is not the chip you put, the crucial thing must be compatible, since it has a very good compatibility, you must look at which chip is soldered to the board, to see which one is correct.

JackE

>>>Theoretically, should the computer have supported crucial RAM memory? In your experience, what brand of ram do you recommend to avoid this type of error?>>>

I like Crucial/Micron better than just about anybody. Contact them. They will make it right. Or refund your money. Jack E/NJ

Gabrielle0602

JackE said: Contact Crucial. They will make it right. You may have gotten a bad module. But before you do, please shut machine completely off, Then press and hold the F2 key. Then press the power button while still holding the F2 key. The BIOS menu may then appear. Jack E/NJ

I did the procedure and it still does not enter the BIOS, just turn on the computer and the screen remains black.