Aspire A515-52 Problems printing color on HP Envy 4520 AIO

Mil
Mil Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hello I have an Acer model Aspire A515-52 wireless connected to HP Envy 4520.  I can only print black/white from applications as Word, Acrobat reader etc.  The printer menu in these applications doesn't show me the possibility to select color or Black/white.  I've already downloaded the most recent printerdriver from the HP support site.


Answers

  • JackE
    JackE ACE Posts: 45,199 Trailblazer
    Open ControlPanel. Search 'printer'. Click 'View Devices and Printers' in left pane. Right-click Envy. Choose “Printing Preferences”. Navigate to quality & layout tab. Enable color option. Jack E/NJ

    Jack E/NJ

  • Mil
    Mil Member Posts: 2 New User
    Hi JackE, thanks for your reply but that's exactly the problem.  The system doesn't show me the option to select Color/Black&White.  See screendump in attachment.  The interface is in Dutch.  Thanks in advance
      


  • JackE
    JackE ACE Posts: 45,199 Trailblazer
    Then the problem is the Envy driver. Go to this link and let it detect your system and install the correct driver. https://support.hp.com/us-en/drivers/selfservice/hp-envy-4520-all-in-one-printer-series/5447920
    Jack E/NJ


    Jack E/NJ