ACER SP513-52N DOES NOT WAKE UP FROM SLEEP

Roona
Roona Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
Hi, 
i recently purchased an ACER SPIN 5 and when it goes into sleep mode, it doesn't wake up. I have to do a hard reset by long pressing the power button which eventually ends up in loss of work. This is extremely frustrating. Pls help. waiting for a reply. do you want any other information about BIOS or processor ? 
thanks  

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Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Hi,
    You could try turning on the Hybrid sleep in Advanced Power options, please find the instructions for enabling Hybrid sleep in this link:https://www.minitool.com/lib/hybrid-sleep.html


  • About the pen, have you tried to adjust the tip of the pen? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Roona
    Roona Member Posts: 13

    Tinkerer

    Hi,
    You could try turning on the Hybrid sleep in Advanced Power options, please find the instructions for enabling Hybrid sleep in this link:https://www.minitool.com/lib/hybrid-sleep.html




    IS THIS WHAT I SHOULD DO ?
  • Roona
    Roona Member Posts: 13

    Tinkerer

    About the pen, have you tried to adjust the tip of the pen? 
    YES I DID !! NOTHING CHANGED WHEN I USE PHOTOSHOP
  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Answer ✓
    Roona said:
    Hi,
    You could try turning on the Hybrid sleep in Advanced Power options, please find the instructions for enabling Hybrid sleep in this link:https://www.minitool.com/lib/hybrid-sleep.html




    IS THIS WHAT I SHOULD DO ?
    Hi,
    Yes, turn it on.
  • Have you tried to update video card drivers on intel and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Roona
    Roona Member Posts: 13

    Tinkerer

    Have you tried to update video card drivers on intel and nvidia websites?
    pls guide me through the steps
  • Roona
    Roona Member Posts: 13

    Tinkerer

    Roona said:
    Hi,
    You could try turning on the Hybrid sleep in Advanced Power options, please find the instructions for enabling Hybrid sleep in this link:https://www.minitool.com/lib/hybrid-sleep.html




    IS THIS WHAT I SHOULD DO ?
    Hi,
    Yes, turn it on.
    yes, i ve turned it on already. but still the issue remains
  • Roona
    Roona Member Posts: 13

    Tinkerer

    I have  set the hybrid  power on and it works now. thanks much 
  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Roona said:
    I have  set the hybrid  power on and it works now. thanks much 
    You are welcome  :)
  • Roona
    Roona Member Posts: 13

    Tinkerer

    acer does not wake up from sleep when plugged into power ? please help 
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    @Roona please start your own thread. Include your full model number, describe the problem you are having and what steps you have taken so far to fix it. It's pretty important that we have that info in order to see what might be wrong.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • @biilBut it was he who created the topic, see:

    @Roona Is the computer still having problems?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Ah, just trying to start all over again from the beginning?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Roona
    Roona Member Posts: 13

    Tinkerer

    @biilBut it was he who created the topic, see:

    @Roona Is the computer still having problems?
    @egydiocoelho yes it still has problem. after enabling the hybrid sleep option it wakes up from sleep when the PC is unplugged from power supply. but when the PC is plugged on to power supply and if goes into sleep mode, its not waking up and i always end up doing a force shut down. please help. 
  • Roona
    Roona Member Posts: 13

    Tinkerer

    billsey said:
    @Roona please start your own thread. Include your full model number, describe the problem you are having and what steps you have taken so far to fix it. It's pretty important that we have that info in order to see what might be wrong.
    bill, this is the continuation of the my own thread which i started two months back when i faced problems with my PC waking up from sleep. Now that i have similar issues again, I am continuing here with the same old thread hoping that it might be useful for the one who replies to see the old information. thanks !!
  • What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Roona
    Roona Member Posts: 13

    Tinkerer

    What is the version bios?
    insyde corp. V1.08
  • The same problem occurs when you disable fastboot in the bios and fast startup in the power options? Also, have you tried to update the video card drivers on the intel and nvidia websites? What happens when you update the bios to version 1.15? https://www.acer.com/ac/pt/BR/content/support-product/7345?b=1

    Updating the bios is a risky procedure and I am not responsible for any damage.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • negative_zero
    negative_zero Member Posts: 5

    Tinkerer

    Answer ✓
    I called tech support, and they told me to make a change in Power Settings.
    In Windows 10, open Settings > System > Power & Sleep > Additional Power Settings > Change plan settings > Change advanced power settings. Go down to "Multimedia settings", and for "When sharing media", for "plugged in", change it to "Allow the computer to sleep". That ought to do it!