Mistakenly Cleared TPM In BIOS

muhlisgursoy
muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi,

I was discovering the BIOS options in my Acer Swift 3. But mistakenly I cleared TPM state and now I can't use my laptop, it keeps going to automatic repair and says the automatic repair didn't work. What should I do? Can you guys help me?

Thanks.

Best Answer

  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    Answer ✓
    When cleaning the tpm key, you also cleaned the pin. Have you tried to create the pin here again?
    Oops, now I found that on default, now it signs to my second user account and its PIN wasn't able to use, turns out my original user account now works. Thanks for helping! I will update if the issue continues to occur.

Answers

  • What is the exact model? Example AN515-51-75KZ. Also, what happens when you press alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    What is the exact model? Example AN515-51-75KZ. Also, what happens when you press alt + f10 before the Acer logo?
    It is SF315-52G. When I do the Alt + F10 combination, I reach to the "Choose an option" menu of Windows, says "Continue", "Troubleshoot" and "Turn off your PC". 

    Also, I tried for change my BIOS to default and set TPM hierarchy enable, I boot, it asks for bitlocker recovery key. I entered it, now I can log in to Windows 10 (except it gives error to enter PIN, also didn't able to sign in with fingerprint too, just password). It says "Your PIN is no longer available due to a change to the security settings on this device."

    It also don't set a PIN, when I try to change it, the tab just don't appear.
  • When cleaning the tpm key, you also cleaned the pin. Have you tried to create the pin here again?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • muhlisgursoy
    muhlisgursoy Member Posts: 32 Die Hard WiFi Icon
    Answer ✓
    When cleaning the tpm key, you also cleaned the pin. Have you tried to create the pin here again?
    Oops, now I found that on default, now it signs to my second user account and its PIN wasn't able to use, turns out my original user account now works. Thanks for helping! I will update if the issue continues to occur.