Predator Helios 300 PH317-53-77HB USB-C type, is it a USB 2.1 or USB 3.1 Gen 2 as advertised?

Hey Guys,
I recently bought a new Predator Helios 300 PH317-53-77HB, and I was wondering if the USB Type-C is a USB 2.1 or a 3.1 gen 2 as advertised in Specs on Acer's website?
I have tested two Galaxy Note 10+ phones and two 3.1 USB flash drives on this port and it's connecting as a 2.1 USB.
So far I have updated the drivers and the BIOS (Ver 1.10) from Acer's support page, I've also fresh installed windows 10 which it didn't fix the issue. Then I bought and upgraded the windows 10 to pro and fresh installed it again with all the latest drivers, and this USB port still working on 2.1 speed.
Is this really a 2.1 ver USB? if yes, why would Acer put a USB 2.1 on a new laptop when 3.1 is backward compatible with older USB devices?
Also, I think the Type A USB ports are under powered, when I plug in a flash drive with my wireless mouse plugged into another port, either the mouse stops working or the flash drive isn't recognized, like as if there's nothing plugged into that port. This was true from the beginning, before updating anything.

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Rayco

Acer tech support offered to have it repaired, they don't do replacements. If I wanted a repaired laptop I would've bought a referb one and saved around $300-$350. Laptop's returned back to Amazon, looking to buy an ASUS with same specs and price.

andylb

USB 3.1 gen 1 - Official Acer specs below

Image: https://us.v-cdn.net/6029997/uploads/editor/5s/7n4dbezgvgcl.png

Joe9844

It's most likely your cables. If you have the wrong cables, it defaults to usb 2 speed.

https://en.wikipedia.org/wiki/USB-C

Rayco

Joe9844 said:

It's most likely your cables. If you have the wrong cables, it defaults to usb 2 speed.

https://en.wikipedia.org/wiki/USB-C

Joe I agree and I do have good quality cables.
But I didn't need a cable for my flash drives, one is already a USB-C and works fine on other laptops, and for the other flash drive I have a converter adapter which also works fine on other laptops.
The Samsung Galaxy Note 10+ phones are all C-type ports, cables and chargers, and they connect with high speed on my other laptops.

Rayco

andylb said:

USB 3.1 gen 1 - Official Acer specs below

Andy not sure where you got that from but this basically means that Acer is false advertising at least one of their products on their main shopping page.
https://store.acer.com/en-us/laptops/gaming/predator-helios-300-gaming-laptop-ph317-53-77hb

I really don't care much about Gen 2 I'd take Gen 1 but that port was working on a 2.1 speed no matter what I plug into it.

Joe9844

By definition, there is no such thing as a USB 2.1/USB type C port.

All USB type C ports are USB 3 ports.

1) You have an USB type c cable that doesn't have the shielded superspeed wires and it downgrades the speed to 2.1 mode.
2) You have an USB adapter that doesn't have the shielded superspeed connects and it downgrades to 2.1 mode.
2) You have driver issues that can't do usb 3 handshake properly and it downgrades to 2.1 mode.

Rayco

andylb said:

USB 3.1 gen 1 - Official Acer specs below

Andy not sure where you got that from but this basically means that Acer is false advertising at least one of their products on their main shopping page.
https://store.acer.com/en-us/laptops/gaming/predator-helios-300-gaming-laptop-ph317-53-77hb

Image: https://us.v-cdn.net/6029997/uploads/editor/73/fq2wyjiuzmxa.jpg

I really don't care much about Gen 2 I'd take Gen 1 but that port was working on a 2.1 speed no matter what I plugged into it.

Joe9844

That chart is COUNTRY dependent --- with different sub-model types (your's being 77HB).

UK's PH317-53 doesn't even come with a type c port.

https://www.acer.com/ac/en/GB/content/predator-model/NH.Q5QEK.001

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