Need help - monitor drivers no setup.exe file

RM31

Like so many people I'm now working at home without the set up for it.  I've bought myself a monitor, hooked it up to my Windows 10 Surface using the VGA cable and a VGA to MiniDisplay Port adapter and it won't work.  Googling says download monitor drivers, I've found the drivers section but the folder that downloads only has a Set up Information and ICC Profile file, neither of which do anything when clicked.

Further googling said I need to disable Driver Signature Enforcement which I've done and it still won't work.

Help ?

laurent_14

Hello,

First follow this procedure to install the monitor driver.

RM31

That link says Windows 7 and Vista, I'm on 10. Will it still work?

laurent_14

Yes, it is the same procedure. You have to install the monitor driver from Device manager.

RM31

Thanks, ok I tried that and I said the drivers are installed and up to date but its still not working.  Just says no signal on the monitor, any other ideas ??

Thanks for your help

laurent_14

1. What MS Surface model do you own exactly?
2. What monitor model do you own exactly?
3. Brand and model name of the MiniDP/VGA adapter?
   

RM31

1. Surface Pro 3
2. Acer V196L
3. Rankie

Thanks for your help, I'm really hoping its something I'm doing/not doing rather than anything more fundamental.  The "accessory connected" noise plays when its connected and it occasionally flickers so its "there" just not working properly.

laurent_14

Hello,

I think the issue comes from your generic adapter. I would suggest you this adapter which was tested by MS.

RM31

Thanks for your help, before I spend any more money on cables how confident are you that would work ? Thanks again