Laptop Freezing when charger plugged in

T23
T23 Member Posts: 2 New User
edited December 2023 in 2020 Archives
Hi There,

My Nitro 5 froze yesterday and came up with the message "WHEA_UNCORRECTABLE_ERROR".

SInce then the Laptop will only turn on when the charger is not plugged in. As soon as the charger is plugged in it freezes and eventually goes to the blue screen with the orginial message. The laptop still charges fine when it is turned off.

Any help would be appreciated
Cheers

Answers

  • What is the exact model? Example AN515-51-75KZ. Have you tried to uninstall these drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • T23
    T23 Member Posts: 2 New User
    Model is AN515-52. Have tried uninstalling and reinstalling the drivers just now and the problem still persists
  • OK! Try placing a few layers of electrical tape over this button:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,198 Trailblazer
    Do what "egydiocoelho" has instructed you to do and if that doesn't work then, have a look at this article "Top 6 Ways to Fix WHEA_UNCORRECTABLE_ERROR in Windows 10 at: https://www.easeus.com/data-recovery/fix-whea-uncorrectable-error-windows-10.html#1