Seeking advice for international warranty in Japan

rescueahero
rescueahero Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi,

I've recently stumbled upon a problem with my Helios 300. I just got this machine 3 months ago thus qualifying for a warrantly. Problem is, I purchased this machine in Philippines, now I'm living in Japan.

I've tried to reached out to Acer Philippines for support and gave me this Acer Japan portal [ https://bit.ly/2y8lEwG ]
After filling-up their warranty form, they sent an 'auto-generated' email stating I my request cant be process because of some "informations" they cant confirmed. I dont know which information they mean.

In the form, it clearly detects my serial number with a caption 'legible for warranty'.
Is there anyone in this forum who have experience processing international warranty specially Japan? 

#-- TMI Background of the story --# 
My machine suddenly had blue screen issues, I tried to windows 'Recovery' but it failed, so decided to do 'Reset' but it also failed. My last resort was bootable USB. I have no access to other Windows PC so I purchased a Licensed Bootable USB (wtf right?).

To make things worse, after reformatting the hard drive and installing windows I stumbled upon '0x80070570' error multiple times. Yes, definitely a road block. Upon consultation with computer engineer friends (who are oversees btw) - it appears that I may have a damaged storage or ram. I cant open the machine since it still has the warranty seal. Best advice is to send it to Acer to avoid voiding the warranty. But apparently their portal is unreachable. 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited March 2020
    Perhaps the moderators @Acer-Karp or @Acer-Manny can help you. Send them a private message. It would be interesting for you to inform the exact model of the notebook. Example AN515-51-75KZ.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    The enhanced International Travelers Warranty (ITW) is extended to products purchased from Acer or its authorized distributors, under the following conditions.


    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.