When playing certain games, my Acer Predator Helios 300 disconnects randomly

geoxcraft
geoxcraft Member Posts: 2 New User
edited November 2023 in 2020 Archives
The product name of this laptop is Predator G3-571, I have had this for a little over two years now. Very recently, while playing graphically intensive games, such as Destiny 2, the charging adapter will suddenly disconnect even though it is physically plugged in. It will not reconnect unless I physically disconnect it and reconnect it again. I saw a slightly different question ask for battery information, so I followed the steps and got to this: 

This issue happens with less intensive games as well, such as League of Legends, but much less frequently.

Answers

  • Jack22
    Jack22 ACE Posts: 4,099 Pathfinder
    @geoxcraft
    Did you try with a different charger and check ?

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • geoxcraft
    geoxcraft Member Posts: 2 New User
    @Jack22 I have not, I am in the process of ordering a new one so I will try that