I can't set up a microphone on my A515-54.

GunnerJim
GunnerJim Member Posts: 2 New User
edited October 2023 in 2020 Archives
I am unable to configure either the microphone array or any external microphone to my Aspire A515-54.  When I attempt to configure the mic, it takes me to the speech recognition control panel. When I attempt to set-up a mic there, I get a pop-up box stating "The Wizard could not start.  Make sure your audio hardware is working properly and check your audio configuration in the Audio Devices and Sound Themes control panel."  I do not have a "Audio Devices and Sound Themes" control panel.  I have tried  reinstalling the Realtek audio driver.  I also checked the Realtek Audio Console to make sure the microphones were not set to mute.
Thanks!

Answers

  • GunnerJim
    GunnerJim Member Posts: 2 New User
    Thanks, Piter!
  • Drifty
    Drifty Member Posts: 21 Troubleshooter
    If the folks in tech support knew the ins and outs of windows 10 they would be able to do their jobs more efficiently. It was a windows 10 setting.