Can I up my GPU Memory/Ram? ("Unsupported Video Driver" Error)

Hi,

this question might have been asked somewhere else before but since I know very little about computers I wouldn't even be able to tell or know how to proceed from there having a different laptop.
I'm trying to work with Adobe Premiere/After Effects which have been showing a "System Compatibility Report" for a while saying that my Video Drivers aren't supported anymore. However they are on the latest update. Most small projects in AE worked fine. But I just got another error message that I don't have enough GPU memory to execute an effect - which led me to the assumption that I should upgrade my RAM (from 4GB to 8GB if I'm seeing correctly?). Is that possible with my laptop? Does it even make sense? And if yes; which one is recommendable?

These are my specs:

Acer Aspire V3-772

BIOS
Version V1.13

Date 10/11/2013

MOTHERBOARD
Manufacturer Acer

Model VA70_HW

Version Type2 - Board Version

OPERATING SYSTEM
Edition Microsoft Windows 10 Home (64-Bit)

Version (Build) 1903 (10.0.18362)

GRAPHICS

NVIDIA GeForce GT 750M

Driver Details
ProviderNVIDIA
Version25.21.14.2531
Date9/4/2019

Device Details
Adapter CompatibilityNVIDIA
Video ProcessorGeForce GT 750M
Adapter DAC TypeIntegrated RAMDAC
Adapter RAM4.00 GB
AvailabilityOffline
StatusThis device is working properly.
LocationPCI bus 1, device 0, function 0
Device IdPCI\VEN_10DE&DEV_0FE4&SUBSYS_07811025&REV_A1\4&F9F1466&0&0008

Intel® HD Graphics 4600

Driver Details
ProviderIntel Corporation
Version10.18.15.4248
Date4/8/2015

Device Details
Adapter CompatibilityIntel Corporation
Video ProcessorIntel® HD Graphics Family
Resolution1920 x 1080
Bits Per Pixel32
Number of Colors4294967296
Refresh Rate - Current60 Hz
Refresh Rate - Maximum60 Hz
Refresh Rate - Minimum60 Hz
Adapter DAC TypeInternal
Adapter RAM1.00 GB
AvailabilityRunning at full power
StatusThis device is working properly.
LocationPCI bus 0, device 2, function 0
Device IdPCI\VEN_8086&DEV_0416&SUBSYS_07811025&REV_06\3&11583659&0&10

(under Intel HD Graphics 4600 I get the following note (I'm not sure wether that's relevant):
"A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Acer for the latest driver for your computer."

Thank you so endlessly much in advance. Please speak baby-computer to me

Accepted answers

andylb

In short NO you cannot upgrade VRAM, it is totally different to System RAM which iS upgradeable, VRAM chips are built into the GPU.
Also the Acer drivers are the correct drivers for your Intel HD Graphics, the Intel generic driver won’t work because Intel have built and optimized the card for Acer.
In general Adobe Premier is a demanding program and your hardware is at the very lower end of the minimum specs required. You can improve the amount of RAM shared with your GPU by upgrading your system RAM, Adobe say that should be 16gb minimum for HD editing

All comments

andylb

In short NO you cannot upgrade VRAM, it is totally different to System RAM which iS upgradeable, VRAM chips are built into the GPU.
Also the Acer drivers are the correct drivers for your Intel HD Graphics, the Intel generic driver won’t work because Intel have built and optimized the card for Acer.
In general Adobe Premier is a demanding program and your hardware is at the very lower end of the minimum specs required. You can improve the amount of RAM shared with your GPU by upgrading your system RAM, Adobe say that should be 16gb minimum for HD editing

serane

Thank you so much for your quick answer!
So it would be helpful to add RAM in my case? I've read that my laptop has several slots and a maximum capacity of 32gb RAM. Does that mean that I should by 1 - 3 RAM chips and build them in? can you recommend a seller who offers compatible chips?

Thanks heaps, serane.

andylb

Yes,, you can go up to a max of 32gb using 8x8x8x8 gb modules DDR3l 1600/1866 SODIMM
This is the correct stick from Crucial, write down the part number and get it from Amazon, it’s cheaper and faster delivery
https://www.crucial.com/memory/ddr3/ct102464bf160b/ct4497900