Unable to use a microphone

Krittiwat
Krittiwat Member Posts: 2 New User
edited March 18 in 2020 Archives
ORIGINAL - คือเครื่องผมไม่มี hd audio manager อะครับแล้วผมก็โหลดไฟล์ผ่านเวป acer มาเป็นไฟล์ zip แต่ก็ทำอะไรต่อไม่ได้ แล้วพอผมเสียบหูฟัง หูฟังผมฟังได้ แต่ใช้ไมค์ไม่ได้ครับ พอกดเข้าตัวเลือกคือไม่พบอุปกรณ์ที่เป็นหูฟังผมเลยอะครับ ช่วยหน่อยครับทำไงดี


TRANSLATED - Is that my device doesn't have a hd audio manager, then I can download the file via acer website to zip file but can't do anything And then when I plug in my headphones Headphone I can listen But can't use the microphone When pressed into the option is to not find a device that is my headphones at all. Please help. What to do?


[Post edited as the member posted in Thai language -Acer-Harvey]

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    Hi,
    Could you please post the full model name of the laptop, the Audio driver version and please post in English to make it easier for others to give you a solution, thanks.
    สวัสดี
    คุณช่วยกรุณาโพสต์ชื่อรุ่นเต็มของแล็ปท็อปรุ่นไดรเวอร์เสียงและโปรดโพสต์เป็นภาษาอังกฤษเพื่อให้ผู้อื่นได้ง่ายขึ้นเพื่อให้คุณแก้ปัญหาขอบคุณ
  • Krittiwat
    Krittiwat Member Posts: 2 New User
    MY laptop is Nitro5 AN515-54 
    My laptop doesn't has a HD audio manager.I tried to download audio driver from acer's website but it was a zip file and I couldn't do anything with it.Now,When I put my headset with a laptop by a jack.I can listen but I can't use my microphone.And I can't change the setting because my computer didn't found my headset.I was very confused why I can use headset to listen but I can't use it microphone and my computer didn't found headset device.
  • brummyfan2
    brummyfan2 ACE Posts: 28,478 Trailblazer
    Hi,
    Go to Acer support site and download version 6.0.1.8633, extract the zip folder to desktop, then go to Device manager, expand Sound Video, right click Realtek Audio and select Update driver, select "Browse my computer...." at the next window and direct to the desktop where you have saved the extracted folder.