Problem viewing files on my sandisk 3.0 64gb flashdrive

metsfan78
metsfan78 Member Posts: 2 New User
edited November 2023 in 2020 Archives
just purchased an acer spin.. I plugged my flashdrive in that has a ton of pics, videos, and music on it. but I cannot view any of them on this new laptop. the files were put on there from my old hp laptop that also ran windows 10. is there software I need to download ? totally lost right now.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,802 Pathfinder
    metsfan78 said:
    just purchased an acer spin.. I plugged my flashdrive in that has a ton of pics, videos, and music on it. but I cannot view any of them on this new laptop. the files were put on there from my old hp laptop that also ran windows 10. is there software I need to download ? totally lost right now.

    I suggest you to follow the below steps for plug and play services and check if it helps.

    1. Press Windwos+R.
    2. In run type “services.msc”.
    3. Then locate “plug and play services”.
    4. Right click on it, disable and enable the service.
    5. Click on “ok” and then restart the computer, check whether the USB is detected.
    click yes if your issue is solved

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • metsfan78
    metsfan78 Member Posts: 2 New User
    the computer is already detecting the device. but when I click on the device the files all show up as numbers. when I click on sandisk secure access, a blue screen pops up and says "for security and performance, this mode of windows runs only verified apps from the store.     D:/sandisksecureaccessV3_win.exe      I did try what you suggested and no change.
  • GAMING6698
    GAMING6698 ACE Posts: 7,802 Pathfinder
    metsfan78 said:
    the computer is already detecting the device. but when I click on the device the files all show up as numbers. when I click on sandisk secure access, a blue screen pops up and says "for security and performance, this mode of windows runs only verified apps from the store.     D:/sandisksecureaccessV3_win.exe      I did try what you suggested and no change.
    Is there Is any folder SecureDiskAccess Settings
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    In Settings; Apps, change the "Installing Apps" dropdown, choose Allow apps from anywhere. Then reinstall the Secure Access software. The drive is encrypted and you can only access the files with the decryption software.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.