Travelmate p633 crashing when I enable USB controller for webcam

SamKSamK Member Posts: 3 New User
I have a  Travelmate P633-M-9653 running windows 7 64-bit. I bought it refurbished and never used the webcam until now. In device Manager there are two USB controllers disabled. If I enable the USB controllers, the camera appears but is unstable resulting in the computer blue-screening within 5 minutes to an hour. I have tried uninstall the 7 series devices and reinstalling them with the same results each time

In Device Manager I have the following under Universal Serial Bus Controllers
(disabled)Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller -1E26          driver version 9.3.0.1011
(disabled)Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller -1E2D           driver version 9.3.0.1011
Intel(R) USB 3.0 eXtensible Host Controller     driver version 1.0.4.220
Intel(R) USB 3.0 Root Hub           driver version 1.0.10.255


Best Answer

  • SamKSamK Posts: 3 New User
    Accepted Answer
    A friend gave me a clip-on USB webcam that is better than the one attached to the monitor. This was actually my preferred solution but all the stores are out of stock on webcams

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 58,083 Trailblazer
    What happens when you update drivers on the intel website?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SamKSamK Member Posts: 3 New User
    What happens when you update drivers on the intel website?
    I was unable to find later drivers. I uninstalled the drivers and letting Windows install the ones that it found. The webcam is still unstable but I have found a work around. 
  • egydiocoelhoegydiocoelho ACE Posts: 58,083 Trailblazer
    What was the workaround?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SamKSamK Member Posts: 3 New User
    Accepted Answer
    A friend gave me a clip-on USB webcam that is better than the one attached to the monitor. This was actually my preferred solution but all the stores are out of stock on webcams
Sign In or Register to comment.

Who's Online1.7K

Acer-Ingrid
Acer-Ingrid
Acer-Jose
Acer-Jose
Acer-Monica
Acer-Monica
ASensei
ASensei
ayushn212
ayushn212
batmalin
batmalin
BipinSh
BipinSh
Cerberus
Cerberus
francisco_m
francisco_m
Fredcax13
Fredcax13
Grãozito
Grãozito
jkaustubh365
jkaustubh365
Marsha0511
Marsha0511
Nikita_Lukyanov
Nikita_Lukyanov
ralppp
ralppp
SabrinaMendonça
SabrinaMendonça
shoaibm
shoaibm
sosome989
sosome989
Srijansm
Srijansm
VictorManuelMardonez
VictorManuelMardonez
+1.7K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

  • By Acer-Manny -
    In an effort to reduce the impact that the manufacture and disposal of computer packaging has on the environment, ConceptD packaging is now almost 100 percent virgin plastic free and absolutely 100 (Read more…)
    0 48

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3497

Total Points:6057

Total Accepted Answers: 304

GAMING6698 Supercomputer Wrangler