Acer Helios 300 2019 will not boot up after hibernating/sleeping

mannapperuma
mannapperuma Member Posts: 1 New User
edited November 2023 in 2020 Archives
My Acer Helios 300 (2019) will not boot up. The laptop went into hibernate mode by itself and will not power back up. The power button does not generate any response (lights wont turn on, screen is black, fans wont spin etc. etc.) The battery indicator on the left side is on red/orange and even when plugged into the charger remains there (not blue).

 I have tried to battery reset by holding the power button down for 30 seconds...the battery indicator flashes, turns blue for a second, then returns to orange. No other response from the system is detected. I believe the laptop is stuck in its sleep/hibernating state and cannot wake up. 

Please help. I have already had the motherboard replaced for the SAME issue less than 2 weeks ago. At the time, we assumed it was a batter issue. Now, the same thing has happened again. This is very frustrating and I have spent over $2500 on a machine that cannot even boot up properly. 

Answers

  • What is the exact model? Example PH317-53-78DC.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)