Help with Spin 11 Power Issue(s)

Airgeordan
Airgeordan Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hello,
My daughter's Acer Spin 11 has been working great for 3 months and today, the day she actually needs it for school cause of the virus going around it won't turn on or charge.

When plugged in there is no lights, but the charger works, and when I press the power button nothing at all. I tried a hard reset and just holding the power button, and unplugging the power cable...all with no help.

Can someone please help me!


Thank you!

Answers

  • CoCo_1134
    CoCo_1134 Member Posts: 47 Devotee WiFi Icon
    Hi @Airgeordan ,
    how did you tried hard reset ?

    Try the hard reset by the following steps : 
    press the refresh key {4th key from the left in the first row} and power button  for 20 sec, then release and check. 


    Hit accept if you find this useful.
  • cimi0711
    cimi0711 Member Posts: 1 New User
    My son's computer is doing the same thing. I tried above and still won't charge or turn on. 
  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Yeah, that reset is for Chromebooks, not Windows machines. @cimi0711 you should start a new thread for yours and include the full model number, the exact symptoms and what you have tried already.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.