My Acer aspire A515-52 Can't connect to 5g wifi network and speed with Ethernet is up to 100 mbps

cfmoralesm
cfmoralesm Member Posts: 3 New User
edited October 2023 in 2020 Archives
Specs of my notebook are: 
OS: Windows 10 home Single languaje 64 bits
Inter Core i7-8685u  12 gb RAM NEtwork adapter Atheros QCA9377


I can see wifi network but when i try to connect the adapter it reset and it gives the message: Can't connect.
I've tryed with changing preferred band to prefer 5Ghs Band
I've updated controllers to:





Futhermore, i just can browse up to 100mbps connected to ethernet, but this network adapter allow up to 1 gb

i Changed this on my Ethernet adapter (speed and duplex):


But nothing work… Anyone can help me?

Thank you very much


Answers

  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Has it ever been able to connect? Jack E/NJ

    Jack E/NJ

  • cfmoralesm
    cfmoralesm Member Posts: 3 New User
    Hello thank for your question....   no never, it's a new laptop
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    >>> can see wifi network but when i try to connect the adapter it reset and it gives the message: Can't connect.>>>

    What do you mean by "adapter it reset"? Jack E/NJ


    Jack E/NJ

  • cfmoralesm
    cfmoralesm Member Posts: 3 New User
    When i click on conect...try to conect to the network but then "turn of" and then "turn on"  an give me the message "can't connect to this network"

    https://photos.app.goo.gl/JYWc72W3tWFTV4dh8 

    Thank you