Swift 3 - Horizontal line on display never goes away...

Kostas_Swift3

Dear Community,

It is my turn to raise a concern with the display of my Swift 3. Few days ago the display showed a horizontal blue line all across the width of the display, which never goes away no matter what I've tried. Looks like pixel(s) row gone dead or else. This horizontal line appears under all conditions, upon booting up, below the ACER logo during main start-up, always...

I fear this is hardware problem, which means that I have to go through the hassle of contacting ACER and keeping fingers crossed that they will have the replacement part in stock, plus the uncertainty that the problem will come back again at any time. Laptop bought in August 2019 so it is still in warranty period.What's worse is that I am now based away from the country which I've bought the laptop, so this will also cost me a return flight ticket..

Very disappointing for my first ever ACER laptop...

Rudy21

Kostas_Swift3

Please understand that the community not a direct support from acer. Here we provide assistance in resolving your issue. 

Also, i hope acer support could help you on this.. I would suggest you to contact and check if they meet your requirements. Nothing comes around without testing or working. 

Please check with your local acer support team. Also, acer offers international warranty for users outside the states..