Acer spin 5 not charging, or turning on when plugged in

Sioned
Sioned Member Posts: 1 New User
edited November 2023 in 2020 Archives
My Acer spin 5 is not turning on or charging when plugged in. Fairly certain initially the issue was with the DC jack (loose inside) but now a repair shop has replaced the jack and the charger and there are still issues.
I've had to take it back in twice at this stage because it has stopped working again. All they've done each time is reconnected the dc jack to the battery I believe. It has then worked again, most recently for almost a month, and then the same issue has occurred, so now I'm looking at taking it back for the third time. Does anyone have any advice on what the issue could be or what my next step should be? I need to get this sorted permanently as I really need my laptop for uni.

Answers

  • billsey
    billsey ACE Posts: 34,291 Trailblazer
    If just reconnecting the battery to the motherboard is required each time I'd guess they should be taping the connector on so it doesn't pull loose. If it's an issue with corrosion on the connector they might try a little electrical grease, but only a very little. If the power jack is coming loose each time I'd start thinking of another shop with better soldering skills...
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