My Aspire 3 A315-55G-59D0 is experiencing speed problems

alipaguia999
alipaguia999 Member Posts: 3 New User
edited October 2023 in 2020 Archives
Good afternoon, I have an issue with my laptop regarding speed. I called customer service twice and the same issue repeated today which occured yesterday. The computer responds slowly to actions both when only 1 program is running and when multiple are. Then, at times the screen would go black (with backlit) and even black at all (no backlit) this would be prolonged black screen period, times showing my background, at times not. There was even a time yesterday that the computer had the blue screen pop up. There are also notifications showing up at times during the black screen issue and I couldn't even pull up the Task Manager. And this was happening when I was making documents, MS Word yesterday and Google Docs today. Please refer to the Google Drive folder here to look at a documentation of the issue.

The laptop is also under warranty and started yesterday, March 12, 2020

Edited the thread by deleting the link to hide personal information
Acer-Samuel

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Download and run the .net Framework repair tool from Microsoft, the error code you received indicates it is corrupt
    https://www.microsoft.com/en-us/download/details.aspx?id=30135

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Have you also checked that the disk is at 100% in the task manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alipaguia999
    alipaguia999 Member Posts: 3 New User
    Just opened my computer now, and yes without any program running, it did have 100% disk but doing a full scan, it dropped
  • alipaguia999
    alipaguia999 Member Posts: 3 New User

    Here is it during a full scan 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Antimalware services executable appears to be hogging memory. It is in fact Windows Defender, disable it and see if things improve

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★