LAPTOP SHUTS DOWN AFTER STARTING

4RTEMIST
4RTEMIST Member Posts: 6 New User
edited November 2023 in 2020 Archives

I HAVE A  PREDATOR PH315-52-78VL , I HAVE PROBLEMS WITH THE LAPTOP IGNITION WHICH AT ANY POINT SHUTS OFF, THE ONLY "SOLUTION" HAS BEEN TO PRESS THE IGNITION BUTTON AND THEN ANY OTHER KEY TO KEEP IT ON, IF I STOP PRESSING THE KEY THAT WILL KILL IT LAPTOP SIMPLY SHUT DOWN, SOMEONE WITH THE SAME PROBLEM?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited March 2020 Answer ✓
    OK! The version of the bios that is installed is older and does not even appear on the Acer website, see:

    Perhaps an update could solve the problem. However, if it were my notebook, I would send it to the service center so that the technician can update the bios. In addition, there is a possibility that the problem is on the keyboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • I have seen several similar problems with the a515-51g model in the Portuguese community. If the notebook really turns on only when you press a few keys on the keyboard, it's probably a keyboard failure. Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4RTEMIST
    4RTEMIST Member Posts: 6 New User
    i buy i on 17 July on 2019,
    INFO FROM ACER 
    Warranty Type:1 Year Carry In
    Warranty End Date:06/26/2020 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    4RTEMIST theres no need to post in capitals thats considered shouting (everywhere) and what do you meany by the ignition button as laptops dont have ignition only cars etc please explain in detail as i didnt understood anything also bave you tried a battery power drain followed bios default settings you should contact acer support from your own country and send it to get it fixed as its still on warranty that should be the first step


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • 4RTEMIST
    4RTEMIST Member Posts: 6 New User
    1. I'm just highlighting some information not yelling at anyone, you should calm down there...

    2. The problem started when I turned on my laptop today and suddenly when I pressed the power button it restarted, loading the predator logo and after that it does not allow me to enter the system, in order to use the laptop I must press the power button and some other key (any key), I don't know what could be a system or hardware update problem. If I just press the power button it goes into a reboot cycle without displaying the predator logo

    Description:PH315-52-78VL-US W10HCML64P/I7-9750H/BT/GTX 1660TI/16G/256GB PCI NVME/4L3.72/15.6


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    4RTEMIST im calm :) im just advising on what it means in the world wide web, first try a battery power drain (disconnect from AC press/hold power button for 30s+) and leave it to rest for 2/3h to completely discharge all capacitors then boot into bios and reset to defaults see if its fixed if not try safe mode backup whatever you need and then perform a stock recovery clean install to completely rule out any software issues after all this if the issue persists contact acer support from your own country and send it to get it checked

    Keep us posted :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Can you record a video of the problem and post it on youtube?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4RTEMIST
    4RTEMIST Member Posts: 6 New User
    https://youtu.be/SlYLMEiVclw</youtube> so i post here the problem, maybe you will be able to understand better what happend and if i can fix it! the laptops was 100% battery and also all drivers update! y was using normal and again with this trouble! :cold_sweat:
  • What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4RTEMIST
    4RTEMIST Member Posts: 6 New User
    edited March 2020
    this is the info
    System BIOS Version: v1.02
    GOP Version: Intel GOP Driver (9.0.1084)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited March 2020 Answer ✓
    OK! The version of the bios that is installed is older and does not even appear on the Acer website, see:

    Perhaps an update could solve the problem. However, if it were my notebook, I would send it to the service center so that the technician can update the bios. In addition, there is a possibility that the problem is on the keyboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 4RTEMIST
    4RTEMIST Member Posts: 6 New User
    yeah, i was afraid of that, that it can be the keyboard... cuz is like sometimes is fine and others just do what i show in the video, but anyway, a big thx for your help!