Service question (shipping labels)

Theshizirl
Theshizirl Member Posts: 7 New User
edited November 2023 in 2020 Archives
I set up a repair for my Predator through acer, and I got the email giving me directions on how to prepare the shipment.

in the email a link to a prepaid shipping label from Acer is provided, but when I try to click it, I get a message saying that my request can’t be completed at this time and to contact the requester.

Not sure what’s going on; the only thing I can imagine Is that the email arrived yesterday and am wondering if the shipping label expired already. 

Any help on this would be great. Thank you!

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    Theshizirl this community its not a acer direct support channel in any way its mainly run by normal users like you and me we dont work for acer we are just here voluntary to help diagnose any issues that might arise the acer staff present here mainly manages it and will only intervene if really needed as everything else regarding acer support warranty/shipments/promotions etc... has to be dealt directly through support itself i suggest you to contact acer support from your own country directly only they are able to solve your issue :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    I set up a repair for my Predator through acer, and I got the email giving me directions on how to prepare the shipment.

    in the email a link to a prepaid shipping label from Acer is provided, but when I try to click it, I get a message saying that my request can’t be completed at this time and to contact the requester.

    Not sure what’s going on; the only thing I can imagine Is that the email arrived yesterday and am wondering if the shipping label expired already. 

    Any help on this would be great. Thank you!
    Were you able to have the shipping label issue resolved?
    If you still have have the issue, please send us a private message with the SN of your unit and a picture of the error so we can further assist you.

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.