Running Older Version Error on Remote System when Accessing Chromebook 15 (CB3-532) for support

Dagwoody
Dagwoody Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have a model CB3-532 Chromebook 15 v80 OS where Remote Desktop is not working.  I am trying to Get Support and when I get a code and enter it in the web version on my PC I get the message "The remote computer is running an older version of the software."  I have tried removing and reinstalling on the Chromebook to no avail.  Can anyone help?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Dagwoody said:
    I have a model CB3-532 Chromebook 15 v80 OS where Remote Desktop is not working.  I am trying to Get Support and when I get a code and enter it in the web version on my PC I get the message "The remote computer is running an older version of the software."  I have tried removing and reinstalling on the Chromebook to no avail.  Can anyone help?
    Have you tried power wash.. If not try it and check.. Before power wash you may try reset the settings to original defaults and check..
    Click on 'Yes' to accept my comment as answer