My 4 days old laptop...wont turn on!!

Dear Community,
I looked EVERYWHERE. On Reddit, Youtube, Microsoft, several Forums, but I haven`t found anyone with the problem I have.
This is what happened:

My father bought me a brand new Acer Aspire Laptop in Serbia for my 15birthday. I was very happy because my other one was very slow and I couldn`t use it because of that.
he gave it to me 4 days before my birthday. And exactly on my birthday, I was watching sth with my brothers. Suddenly, my sister which is 2 yrs old came in the room and threw my JBL Clip 3 speaker on my screen. i was in Shock. There were lines on the left side and on the lower side of the screen. I could only see the bottom right corner.
I have to admit that I cried.
I tried using an external monitor, and it went well, except that I couldnt change my resolution on the external monitor. 2 days after that, I was going to sleep and turned off my laptop, as usual. When I woke up, I wanted to turn it on, BUT NOTHING HAPPENED. No booting screen, no logo, no cursor, no sound, no fan, nothing. Just the lamp that shows it is on. Thats how it is now. I tried everything to fix it.
I don`t think there is a error in the motherboard or the hard drive or the graphic card, because the laptop is new. And I dont think its because of the little crack in the screen. But what is the issue, then? Can somebody help me? The laptop has Windows 10 and I dont know if it did an automatic update while turning on at some point.
Is there any way to fix it? As I said, the laptop is just showing an black screen. Nothing more...

I am writing this on an Compaq PC with Windows XP on it. And I live in Austria, so I am sorry if I did any writing errors.

Accepted answers

MartinJohn00001

@Sergejalex

Hi, Sorry to hear about your issue. What is the exact model of your notebook? Example AN515-51-75kz
Try to do Power Drain and BIOS Reset and check by following the below steps.

Power Drain and BIOS RESET :

1) Unplug the AC power adapter.

2) Press and hold the Power button down until the unit goes off.

3) Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and turn the unit back to normal position.

4) When the unit is off completely, press the power to turn on the unit.

5) Immediately keep on tapping the F2 to enter the BIOS.

6) In the BIOS, press F9 to reset the BIOS to setup defaults.

7) At the confirmation screen, press Enter for Yes to load the default configuration.

8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.

Try this and post your results.

I hope that this is helpful to you! If I have answered your question click YES alone please, thank you

MartinJohn00001

Sergejalex said:

I hope I can repair it with your help 😔😁

Since you are able to hear the fan spinning again, it tells us that the unit has started to work again! Are you able to get the display? Post your result for further help

I hope that this is helpful to you! If I have answered your question click YES alone please, thank you

All comments

MartinJohn00001

@Sergejalex

Hi, Sorry to hear about your issue. What is the exact model of your notebook? Example AN515-51-75kz
Try to do Power Drain and BIOS Reset and check by following the below steps.

Power Drain and BIOS RESET :

1) Unplug the AC power adapter.

2) Press and hold the Power button down until the unit goes off.

3) Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and turn the unit back to normal position.

4) When the unit is off completely, press the power to turn on the unit.

5) Immediately keep on tapping the F2 to enter the BIOS.

6) In the BIOS, press F9 to reset the BIOS to setup defaults.

7) At the confirmation screen, press Enter for Yes to load the default configuration.

8) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.

Try this and post your results.

I hope that this is helpful to you! If I have answered your question click YES alone please, thank you

Sergejalex

@MartinJohn00001 the exact Model is A315-42-R5BA, if its that what you meant.
I tried holding down the button you meant with an Phone- sim card slot opener. But sadly, it didnt work. BUT, the fan is spinning again!
How did you mean to enter the Bios without seeing anything?
I pressed F2 immediately, and then F9, enter and F10. But I cant see if i did it correctly. Is it a good sign that the fan is spinning again? I hope for a quick answer! 😁

Sergejalex

I hope I can repair it with your help 😔😁

MartinJohn00001

Sergejalex said:

I hope I can repair it with your help 😔😁

Since you are able to hear the fan spinning again, it tells us that the unit has started to work again! Are you able to get the display? Post your result for further help

I hope that this is helpful to you! If I have answered your question click YES alone please, thank you

Sergejalex

@MartinJohn00001 I am sorry to tell you that I still dont get the display... for now, when I press the power button, I can hear the fan rotating loudly for 3 seconds, and then it stops. The display stays black, all the time.
How did you mean to enter the BIOS without seeing anything? I think that the laptop (unit) isnt even booting the system.
Do you have any further advice? I would be soooo happy if we could make it work again..😢

Sergejalex

Sometimes, it even spins for 30 seconds, but then it stops spinning. Does that mean that it has problems with turning on (booting)?

Sergejalex

@MartinJohn00001 , Ive noticed a difference. Yesterday, if I turned on my laptop, it would stay black, even if I closed the laptop or after pressing the power button. But now, after you gave me your steps to fix it, the laptop now goes to sleep if I close it or press the poerr button. Should I try attaching it to an External Monitor NOW? Because maybe its black now just because of the broken display. Earlier in this week, it sometimes showed black, so it might work! Ill be right back with the answer!

Sergejalex

@MartinJohn00001 OMGGGG!!!! I JUST ATTACHED IT ON AN EXTERNAL MONITOR AND OMGG IT WORKS!!!!!!! I CANT BELIEVE IT 😭😂😂😂 I CANT BELIEVE IT THANK YOU SOO MUCH!!!
I DIDNT KNOW THERE WAS THAT HOLE FOR THE BUILT IN BATTERY, I THOUGHT THAT I HAVE TO UNSCREW IT TO TURN THE BATTERY OFF!! MAN YOU ARE THE BEST!! I GUESS I HAVE TO BUY A NEW DISPLAY FROM EBAY AND THEN LET SOMEONE SWITCH THE DISPLAYS. I am sorry that the best I can do for you is to mark your question as "yes, it helped". Thank you from all of my heart!! 😎😍

MartinJohn00001

@Sergejalex

Hi, You are most welcome!

Sorry for the late reply. My pleasure in helping you

If in case if you have any queries, do post them and get them answered.

I hope that this is helpful to you! If I have answered your question click YES alone please, thank you

andylb

@MartinJohn00001 Excellent job my friend, I have marked you "Promote"

Sergejalex

@andylb what is that? And what does that ACE Pathfinder mean?

Sergejalex

@MartinJohn00001 Ok, I will!
You are a life-saver. And a King!!

andylb

@Sergejalex "Promote" is when someone has been particularly helpful. Acer has a program for members who have achieved a certain level of knowledge and helpful contributions called the "ACE program". There are 3 ranks, Pioneer, Pathfinder and Trailblazer, amongst other things, we get access to documentation that helps us to give better and more helpful answers. Checkout this link
https://community.acer.com/en/discussion/485400/what-is-the-acer-community-expert-ace-program/p1

Sergejalex

@andylb thank you for explaining, but what do they mean with "voluntarily getting New ACER Products delivered to their home"?
Or did I miss read it?
Thanks anyways!

andylb

We are eligible to field test new products before they go on sale

StevenGen

The resetting of the battery is just a minor fix so that you can use an external monitor, but and as I'm sure that you have realised is that you need a "New LCD Screen" which is not expensive and in your case you should have an experienced technician do the replacement of the "New LCD Screen"!

Sergejalex

StevenGen said:

The resetting of the battery is just a minor fix so that you can use an external monitor, but and as I'm sure that you have realised is that you need a "New LCD Screen" which is not expensive and in your case you should have an experienced technician do the replacement of the "New LCD Screen"!

Yes, I know. I will let an expert replace it. Where is the best to buy a "LCD Display"?
Could I take a second hand one from E bay?
And could you tell me what would be the best one for my device?
And what did you mean with Minor fix?
Thank you!

Sergejalex

@MartinJohn00001
Sorry for interrupting you again, but do you know why my monitor is no longer showing me the screen? Yesterday, it was working perfectly, and I accidentally changed the Display Scaling to 500% and then everything was huge. Then I shut down the laptop and went to sleep. When I woke up, it wasnt working! I just get "No Signal".. I dont even see the booting signal. But my laptop is working. I can hear everything, like narrator, cortana, etc..
The monitor is working with my Nintendo Switch with HDMI, but it doesn't work with both of my 2 laptops.
I even tried the Windows+P option, but it doesnt work. I cant see anything. I ptomise that after this, I wont experiment on my own. Do you have any advise?

I need my laptop because i have to chkdsk/r to "repair" the external hard drive on which my mother places her pictures on.

Sergejalex

@MartinJohn00001, Nevermind, Ive found the solution.
My laptop was thinking that it is connected to an external monitor, and it didnt work. I have to detach the HDMI cable, power on the laptop, and THEN put the HDMI cable in. Thats how ive fixed it. Thank you for your help, anyways!