Will upgrading parts on a Nitro 5 void the warranty?

FloodedHealer
FloodedHealer Member Posts: 3 New User
edited December 2023 in 2020 Archives
I purchased a 2019 Nitro 5 recently and would like to upgrade to 16GB of RAM and add another 1TB of storage. I haven't done this on a new laptop before, so I want to know whether this would affect the warranty.

Best Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    @FloodedHealer If you have no seal on the underside of your laptop covering a screw, stating "Warranty void if removed", then your warranty is not void so go ahead and upgrade. It is only certain countries that have the seal, India for example. It is illegal in the USA and many other countries to void the warranty for upgrades, that is why you don't have the sticker. Go ahead and upgrade with confidence you are not voiding your warranty. Let me know your exact model number and I will give you your upgrade options.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020 Answer ✓
    Your model has two M2 expansion slots, one for NVMe PCIe and one for another NVMe PCIe or 2.5" Nand SATA. Many have installed up to 1tb with no problems
    RAM is DDR4 2400/2666 Mhz and two slots support up to 16 x 16gb for 32gb total. For Dual Channel mode keep your RAM evenly matched for example 8 x 8 or 16 x 16. Mismatched usually works but has been known to cause problems and only works in Flex Mode

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,792 Pathfinder
    I purchased a 2019 Nitro 5 recently and would like to upgrade to 16GB of RAM and add another 1TB of storage. I haven't done this on a new laptop before, so I want to know whether this would affect the warranty.
    Don't try anything 

    Warranty will void only if found computer hardware is damaged during third part installation.Therefore advise bring in the laptop to service for installation

    And 

    In some countries, Acer models comes with a warranty seal, not allowing the user to open the notebook and upgrade.
    Damage warranty seal or sticker void your warranty found back in LAPTOP.if your laptop have seal or sticker then do not touch send your laptop to service center to update 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • FloodedHealer
    FloodedHealer Member Posts: 3 New User
    There's no seal on the outside of the laptop, as far as I can tell. But the box does have a SATA cable and 4 screws for the drive bay. My model doesn't have a 2.5" drive installed, so I just assumed it might be for future upgrades.
    Either way, not going to risk it. Thank you!
  • If there are no warranty seals, I believe there are no problems. Users in Brazil and the United States can update the hardware without losing the warranty. Now, if you have any questions, you ask for technical support. What is your country of origin?
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    @FloodedHealer If you have no seal on the underside of your laptop covering a screw, stating "Warranty void if removed", then your warranty is not void so go ahead and upgrade. It is only certain countries that have the seal, India for example. It is illegal in the USA and many other countries to void the warranty for upgrades, that is why you don't have the sticker. Go ahead and upgrade with confidence you are not voiding your warranty. Let me know your exact model number and I will give you your upgrade options.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • FloodedHealer
    FloodedHealer Member Posts: 3 New User
    What is your country of origin?
    I'm in the United Arab Emirates.
    andylb said:
    @FloodedHealer If you have no seal on the underside of your laptop covering a screw, stating "Warranty void if removed", then your warranty is not void so go ahead and upgrade. It is only certain countries that have the seal, India for example. It is illegal in the USA and many other countries to void the warranty for upgrades, that is why you don't have the sticker. Go ahead and upgrade with confidence you are not voiding your warranty. Let me know your exact model number and I will give you your upgrade options.
    My model is AN515-54-58BA.

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020 Answer ✓
    Your model has two M2 expansion slots, one for NVMe PCIe and one for another NVMe PCIe or 2.5" Nand SATA. Many have installed up to 1tb with no problems
    RAM is DDR4 2400/2666 Mhz and two slots support up to 16 x 16gb for 32gb total. For Dual Channel mode keep your RAM evenly matched for example 8 x 8 or 16 x 16. Mismatched usually works but has been known to cause problems and only works in Flex Mode

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★