My Spin 11 CP311-1HN - C2DV won't charge. Help!

GrandeRojo
GrandeRojo Member Posts: 1 New User
edited November 2023 in 2020 Archives
My Spin 11 CP311-1HN-C2DV has stopped working.  When I plug it into the USB-C charge, nothing appears to happen.  The battery light does not illuminate, or blink, or show any signs of life.  I've tested the charger on another device, and confirmed that it works.  Does anyone have suggestions for next steps in troubleshooting?

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    I don't believe your model has a battery reset pin hole on it, but check to be sure. If it does try a reset by putting the end of a paperclip into the hole and holding that switch down for 15-20 seconds with no power connected. If you don't have the reset hole it's a bit more complicated. Are you still in warranty?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.