Aspire Z3 711

Jellybean
Jellybean Member Posts: 1 New User
edited March 1 in 2020 Archives
I’ve got an issue with my aspire all in one pc. It won’t turn on despite all the troubleshooting I’ve done. I’ve been power cycling , checking all the pins in the power cable, resetting via the power button, and it’s still dead. Are there any other things I can do other than do? 
I haven’t tested the powerboard yet however the computer was less than 6 months old when it stopped working.
Any help will be great.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Jellybean said:
    I’ve got an issue with my aspire all in one pc. It won’t turn on despite all the troubleshooting I’ve done. I’ve been power cycling , checking all the pins in the power cable, resetting via the power button, and it’s still dead. Are there any other things I can do other than do? 
    I haven’t tested the powerboard yet however the computer was less than 6 months old when it stopped working.
    Any help will be great.
       Hi, Sorry to hear about your issue. Check if you are able to see the Acer Logo when trying to turn on the unit.  Try to do Power Drain and BIOS Reset and check by following the below steps.

     Power Drain and BIOS RESET :

    1) Unplug all the cables from the Desktop once the unit is completely off.
    2) Press and hold the Power button of the unit for 30 secs with no cables plugged-in.  
    3) Then plug the cables back into the unit.
    4) Now press the power button once to turn on the unit and immediately keep on tapping the Delete key to enter the BIOS.   
    5) In the BIOS, press F9 to reset the BIOS to setup defaults.
    6) At the confirmation screen, press Enter for Yes to load the default configuration.
    7) Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
           Try this and post your results.

          Even after doing this, if the issue is still not resolved, if you feel that the unit is under warranty, check the link below  and contact the Acer support in your location and they will help you.
                      https://www.acer.com/ac/en/AU/content/service-contact

    I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

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