Buzzing and echoing problem in predator helios 300 (2019 model).Can anyone please help me solve ?

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helios300_user
helios300_user Member Posts: 2 New User
I am having problem of buzzing and echoing from the predator helios 300. It is definitely from the speakers, I know. Please don't buy any Predator laptop. I don't know what's the issue, hardware or software[driver], but it is driving me  crazy.

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  • Commodore_1995#
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    What is the exact model? Example PH317-53-71BF. Also, what happens when you lower the sample rate?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited March 2020
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    helios300_user im sorry youre having issues but just because you have an issue with your laptop doesnt mean everyone has it (or you would see thousands here complaining about the same) and advising everyone to not buy any predators its really wrong to do that everyone its free to choose by themselves, have you at least tried to uninstall the audio drivers completely and reinstall the acer stock drivers or even a stock recovery clean install to completely rule out any software issues ??? if after a clean install the issue persists it can even be some coil whine (static electricity noise present in all electric devices but only more noticeable in some) in one of the hardware parts near the speakers/speakers cables that interfere affecting the speakers


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    edited March 2020
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    I am having problem of buzzing and echoing from the predator helios 300. It is definitely from the speakers, I know. Please don't buy any Predator laptop. I don't know what's the issue, hardware or software[driver], but it is driving me  crazy.
    We are sorry you are having a sound issue with your unit, please check the suggestion offered by the ACE members and also click on the link bellow to learn about possible troubleshoot that could help with audio playback volume being low or distorted sounds, the following suggestions may help resolve your issue.


    Please share the exact model of your Predator and when did the problem started or any information that can help us understand the issue to better assist you.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Commodore_1995#
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    Try disconnecting the battery and keyboard:
    https://www.youtube.com/watch?v=poubmVCRSzQ&t=367s

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)