Laptop freezing while watching video - nitro 5 an515-43

K222
K222 Member Posts: 23 Troubleshooter
edited June 2021 in Nitro Gaming
From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??

//Edited the content to add model name.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,750 Pathfinder
    edited March 2020
    K222 said:
    From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
    By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??
    After resetting you need amd driver updated you have rx560x download from my link install and restart then check .while installing turn off your antivirus. Install latest amd radeon software 20.2.2 installing this automatically update your driver

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x




    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • K222
    K222 Member Posts: 23 Troubleshooter
    K222 said:
    From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
    By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??
    After resetting you need amd driver updated you have rx560x download from my link install and restart then check .while installing turn off your antivirus. Install latest amd radeon software 20.2.2 installing this automatically update your driver

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x




    I have done it but nothing happened that problem is still going on... And i forgot to mention.. it's only happening whenever I'm seeing a video online... Offline videos having no issues
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Then you have a wifi issue

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • GAMING6698
    GAMING6698 ACE Posts: 7,750 Pathfinder
    K222 said:
    K222 said:
    From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
    By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??
    After resetting you need amd driver updated you have rx560x download from my link install and restart then check .while installing turn off your antivirus. Install latest amd radeon software 20.2.2 installing this automatically update your driver

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x




    I have done it but nothing happened that problem is still going on... And i forgot to mention.. it's only happening whenever I'm seeing a video online... Offline videos having no issues
    Andylb is right ,try to watch online in other browser .set power plan in high performance from nitro sense 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • K222
    K222 Member Posts: 23 Troubleshooter
    K222 said:
    K222 said:
    From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
    By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??
    After resetting you need amd driver updated you have rx560x download from my link install and restart then check .while installing turn off your antivirus. Install latest amd radeon software 20.2.2 installing this automatically update your driver

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x




    I have done it but nothing happened that problem is still going on... And i forgot to mention.. it's only happening whenever I'm seeing a video online... Offline videos having no issues
    Andylb is right ,try to watch online in other browser .set power plan in high performance from nitro sense 
    I thought it was happening for chrome browser but then i tried microsoft edge... But there was the same prblm also...
  • K222
    K222 Member Posts: 23 Troubleshooter
    andylb said:
    Then you have a wifi issue
    ??? My pc getting sucked because of wifi???

    I'm hearing a High pitched noise right before it's getting stucked
  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    Reset your modem "turn Off, wait 1 minute, then turn back On". If it continues, contact your internet provider and see if they have a solution? 
  • GAMING6698
    GAMING6698 ACE Posts: 7,750 Pathfinder
    K222 said:
    K222 said:
    K222 said:
    From last 2 month.. I've been facing a problem ... While watching full screen videos on my acer nitro 5 an515-43 my laptop freezes... I had to shut it off 
    By power option.. it's so annoying to having this issue again after a hard reset... How can i fix this??
    After resetting you need amd driver updated you have rx560x download from my link install and restart then check .while installing turn off your antivirus. Install latest amd radeon software 20.2.2 installing this automatically update your driver

    https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x




    I have done it but nothing happened that problem is still going on... And i forgot to mention.. it's only happening whenever I'm seeing a video online... Offline videos having no issues
    Andylb is right ,try to watch online in other browser .set power plan in high performance from nitro sense 
    I thought it was happening for chrome browser but then i tried microsoft edge... But there was the same prblm also...
    Did you check with other wifi?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Indantar
    Indantar Member Posts: 1 New User
    Hi K222,

    Wondering have you had any luck in dealing with this problem ? 
    I have the laptop now for a bit and recently this started occurring.
    Screen goes black, with a high pitch/scrambled noise coming out of the sound device.
    Only shutting of the Power does anything to help.

    Thanks.