SA5-271 Keyboard Not Working (After Installing Win10 19H2)

LoudVoice
LoudVoice Member Posts: 2 New User
edited November 2023 in 2020 Archives

Hi.

I installed Win10 19H2(Home Edition)  to My Acer Switch Alpha SA5-271

At first booting, The Keyboard works well.

But, On the second booting after Windows Update, Notebook's keyboard is not working(even logitech USB Keyboard !)

(Also, Device Manger does not show any errors)


I guess windows update has a error in this notebook ...

Do you know Why this errer happens and How I can solve this problem ?

 

Thank you.


Answers

  • First try installing the I / O drivers and also the drivers on the intel websites! I also noticed that there are some firmwares available just for the keyboard of this model, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)