Acer lost my hard drive after repairing it

Pretzel115

It's already been about 11 months since my laptop stopped functioning correctly (Predator Helios 300) and I sent it to Acer for them to repair it. It seems like it was a hard drive issue. They replaced the hard drive with a new one and transferred all the data from the old to the new drive. The problem is, they didn't transfer everything; the data in (:D) was missing, and it contained a lot of very valuable information such as old pictures. They were supposed to send me the laptop back along with the old disk (if they had done that, I would have tried to recover the missing info myself), but they didn't. So, they sent the laptop but kept the old disk. I sent multiple messages asking for the disk back and when they finally replied they said they were "looking for it" (which is obviously untrue). 

What else can I do? I really need the missing data back. Did they already destroy the disk or are they obliged to store it?

I waited this long because I was left with no options until I thought about asking this here, 11 months later (this happened around late March). I'm from Spain, just in case it is worth knowing. 

sri369

Pretzel115 said:

It's already been about 11 months since my laptop stopped functioning correctly (Predator Helios 300) and I sent it to Acer for them to repair it. It seems like it was a hard drive issue. They replaced the hard drive with a new one and transferred all the data from the old to the new drive. The problem is, they didn't transfer everything; the data in (:D) was missing, and it contained a lot of very valuable information such as old pictures. They were supposed to send me the laptop back along with the old disk (if they had done that, I would have tried to recover the missing info myself), but they didn't. So, they sent the laptop but kept the old disk. I sent multiple messages asking for the disk back and when they finally replied they said they were "looking for it" (which is obviously untrue). 

What else can I do? I really need the missing data back. Did they already destroy the disk or are they obliged to store it?

I waited this long because I was left with no options until I thought about asking this here, 11 months later (this happened around late March). I'm from Spain, just in case it is worth knowing. 

Anytime any laptop (or any device is sent to service centers for repair), one should expect it to be reset to factory (in effect, wiping out all the data). In your case since your disk was replaced with a new one, the old one would be destroyed.
Data should always be backed up before sending devices to service centers.
They are not obligated to save the disk, you could try calling/reaching them out if in case your disk was still sitting in the dump in warehouse waiting to be recycled.