Acer Nitro 5 External Driver Not Found

Adaplexy

I'm trying to connect an LG wh14ns40 to my laptop, but the driver isn't recognized in explorer at all. I checked under device manager and there isn't a CD-Rom drive popping up when it's plugged in. The usb ports work. Is there anything I can do to get this drive working?

Commodore_1995#

Are you using any type of usb adapter? What is the notebook model? Example an515-51-75kz.

Adaplexy

egydiocoelho said:

Are you using any type of usb adapter? What is the notebook model? Example an515-51-75kz.

Im using the AN515-53, and im using a sata to usb with a 12v power adapter.

Commodore_1995#

Can you send the model of the sata adapter and a picture of the connection?

Adaplexy

egydiocoelho said:

Can you send the model of the sata adapter and a picture of the connection?

I'm unsure of the model of the adapter, but here is the amazon listing I bought it from: https://www.amazon.com/gp/product/B07PVX682Q/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&th=1

Commodore_1995#

In fact, the 12v adapter is plugged into the USB 3.0 port. Have you tried updating your sata controller driver?

Adaplexy

egydiocoelho said:

Does the same problem occur when connecting to the USB 3.0 port?

Yeah just double checked.

Commodore_1995#

In fact, the 12v adapter is plugged into the USB 3.0 port. Have you tried updating your sata controller driver?

Adaplexy

egydiocoelho said:

In fact, the 12v adapter is plugged into the USB 3.0 port. Have you tried updating your sata controller driver?

Yeah I tried every port. Updating the sata controller through acer? Because I don't see which one I need to try reinstalling.

Commodore_1995#

Update the sata controller driver here: https://www.intel.com.br/content/www/br/pt/support/intel-driver-support-assistant.html

Is the dvd drive not showing up here?

Commodore_1995#

The DVD drive may be in trouble. Have you tested on another computer besides mac and an515-53?

Adaplexy

egydiocoelho said:

The DVD drive may be in trouble. Have you tested on another computer besides mac and an515-53?

Yeah, I tried on another laptop with a dvd driver and it's not showing up under device manager still

Commodore_1995#

Have you tested with another sata usb adapter?

Adaplexy

egydiocoelho said:

Have you tested with another sata usb adapter?

I did, but the cable didnt have a power adapter, so it couldnt open the drive up. Still wasnt recognized though.

Commodore_1995#

Do you also how to connect an external hd to the usb sata adapter? Just to check if the problem is with the USB sata adapter.

Adaplexy

Yeah I have an external HD that works fine

Commodore_1995#

Does the DVD drive work correctly on a desktop?

Adaplexy

I don't have any to try with. I'm thinking it's either the power adapter or the driver. Probably might start with getting the driver replaced just to narrow it down.

Commodore_1995#

I believe that maybe the USB 3.0 port cannot supply enough power for the DVD drive to work.

Adaplexy

That's why i got the 12v power adapter for my sata to usb adapter. Do i need something different?

Commodore_1995#

Perhaps you should purchase a sata usb adapter that has its own power source, see: https://www.amazon.com/dp/B00MYU0EAU/ref=sspa_dk_detail_7?psc=1&pd_rd_i=B00MYU0EAU&pd_rd_w=JtcDa&pf_rd_p=45a72588-80f7-4414-9851-786f6c16d42b&pd_rd_wg=vrvOp&pf_rd_r=5B3QMHT31TNXM8TZZ6E2&pd_rd_r=b95f9882-24f3-407b-9d85-b67edf3c396c&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUE2WTlNV0hYMjQ3MVkmZW5jcnlwdGVkSWQ9QTA1MjY2OTNGVzNEVzIxQ0REUEQmZW5jcnlwdGVkQWRJZD1BMDIzOTE4MVNPSjIzN1lEUEJWUCZ3aWRnZXROYW1lPXNwX2RldGFpbCZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=

However, I recommend that you check that the DVD drive is actually working.