Can't install Samsung NVMe driver on Helios 700

ChevyCam94
ChevyCam94 Member Posts: 178 Skilled Fixer WiFi Icon
edited November 2023 in 2020 Archives
Ok, so this has been bothering me for a while now.  It worked fine on my Helios 500.

I have the factory NVMe in it's original slot, my 960 EVO (NVMe) in the other slot, and my 850 EVO (SATA SSD) in my HDD bay.

Windows recognizes the drives, and so does Samsung Magician, even as far as the firmware versions on them.

But for the life of me, I can't get the Samsung NVMe driver to install.  It just keeps saying that the NVMe drive wasn't detected when I try to install the driver.

I made the necessary registry edits to enable AHCI mode, but they don't seem to stick (even when changing them while in safeboot mode).  Plus, I don't have the "iaStoreAV" section.

It's starting to look like it's impossible to install the driver on this machine.  There also are several BIOS options that are unavailable, no matter what settings you change.  But I don't think any of those will help here.

Answers

  • Hello!
    1) make a change from rst with optane mode to ahci mode by regedit, it is not recommended at all. If you want to switch to ahci mode, do the following:
    1.1) enable safe boot:

    1.2) go to the bios, change the sata mode to ahci (you may need to press ctrl + s for this function to appear) and then press f10. Windows will install the correct driver.
    2) About the nvme driver, you are referring to this driver, correct?

    If so, try disabling secureboot and then enable safe boot again and try to install the nvme driver in safe mode.
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  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    Have you followed the exact Samsung installation procedures? Download here: https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

    As and however, in the PCH case, Windows Operating System cannot load the driver under following BIOS configurations where:
    1. PCH Storage Configuration is set to “Raid Mode, or NAND/Storage Remapping option*” is enabled. 
    * The option name can be different according to M/B manufacturers.  Please refer to your M/B manual.