customer service

Iryblue
Iryblue Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi all, I just bought a Switch 5 while on vacation, got home and they are no sound, I try to reset windows and to factory reset but this is not happening. I have been trying to contact live support and cannot get through, this is so disappointing from Acer. can anyone help?

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    Which model of Switch 5 did you get? Does the sound work with headphones? When you right click on the sound icon at lower right of your Windows desktop and choose Open Sound Settings what is listed as your output device? Any chance you simply have the sound muted?
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