Resolution between laptop and tv

Jim2019
Jim2019 Member Posts: 8 New User
edited October 2023 in 2020 Archives

Hi, I have a Acer E5-721. I'm french, so sorry for my english. When i want to watch a movie on my TV with a HDMI cable, as soon as i open the file, the screen flash and in lost the image and the sound for few seconds, come back and disappear again. The support tech for my TV said that is because the resolution of my laptop and my tv are not the same. laptop max 1600 X 900 and Max TV is 1920 X 1080. Do you know how can i resolve that ? do I have to change my video card ?

Thx,  

Edited the content to hide personal information

Acer-Samuel

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good evening Jim2019 !

    It is not possible to change the video card.
    It is integrated with solder on the motherboard.
    By default, many devices only work when the resolution of both is the same end of exit and entry and the frequency of the update rate as well.
    Test with an approved HDMi cable.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good evening Jim2019 !

    It is not possible to change the video card.
    It is integrated with solder on the motherboard.
    By default, many devices only work when the resolution of both is the same end of exit and entry and the frequency of the update rate as well.
    Test with an approved HDMi cable.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Jim2019
    Jim2019 Member Posts: 8 New User
    Sorry for the delay !!  Thank you for your answer. I appreciate

    Jim