No Signal Between Acer E5-575 Laptop & Acer k202HQL

Sassyer

HELP!
I have "No Signal" between my Acer E5-575 laptop & Acer K202HQL monitor.
I have both a VGA and DVI-D and HCMI cables attached.
I have been told to update the graphics card to Acer drivers. Where are they? I tried Acer's website and it was all dead ends. So was the internet. The links led to missing pages. All that I can find online is Generic PNP Drivers. They are installed and the "Device is working properly."
It sill does not work.

I called Acer Support and they said test the monitor on another PC. I did and it works fine on a desktop.

When I try Windows+P is says "Your PC cannot project to another screen. Try reinstalling the driver or using another video card". I can't find the right Acer driver on their website!

I have been working on this for over a week and this is ridiculous! HELP!

andylb

Hit the menu tab just above "Acer Answers" and select drivers and manuals, it does work
You can only install the VGA driver on your support page, the native VGA drivers from Intel will not work, they make the driver specifically for your model and supply it to Acer, that is why you hit deadends

andylb

@Sassyer The Intel and Nvidia VGA drivers for your model are here under the Driver tab
https://www.acer.com/ac/en/US/content/support-product/6752?b=1

Please click YES if I have answered your question 

Sassyer

Here is one of the dead ends.    https://station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=2985&lang=en goes to https://www.intel.com/content/www/us/en/404.html

Sassyer

Here is one of the dead ends.    https://station-drivers.com/index.php?option=com_remository&Itemid=353&func=fileinfo&id=2985&lang=en goes to https://www.intel.com/content/www/us/en/404.html

Sassyer

The driver link does not work. It goes to a Q&A section - see screenshot.

andylb

Hit the menu tab just above "Acer Answers" and select drivers and manuals, it does work
You can only install the VGA driver on your support page, the native VGA drivers from Intel will not work, they make the driver specifically for your model and supply it to Acer, that is why you hit deadends

Sassyer

Which one do I download?

Sassyer

I tried the third one and get the error message my computer does not meet the minimum requirements.

andylb

If you have the Nvidia card use the first one if not try the second one

Sassyer

I downloaded the first one - VGA Driver / Date: 2018/03/30 / Version: 388.63 / Vendor: NVIDIA

Which file - see picture?
I downloaded the Display Driver, extracted it. and here is what it says.

Sassyer

I also found the drivers are not compatible with Windows 10. See https://driverrestore.com/update-nvidia-driver-windows-10-fix-issues/

Anyone have more ideas PLEASE.

andylb

These updates are for Windows 10. Do you have the Nvidia or Intel card on your laptop?

Sassyer

See Picture

Sassyer

Solved. I bought an HP laptop. The monitor works great.